The Office of Ombuds and Mediation Services (OMN) is a safe, confidential, and independent place where IDB and IDB Invest employees can address their work-related issues and concerns. It’s a single-entry point to seek information or help with workplace issues in a fully confidential setting, where the visitor retains total control as to how to proceed through the life cycle of their issue and its resolution.
Some examples of why employees reach out to us:
- They need to have a difficult conversation with a colleague
- They are you struggling to understand their supervisor
- They are worried about their team’s performance due to interpersonal conflicts
- They have questions about the application of a benefit
During the conversations, the employee along with a conflict resolution specialist will determine the best course of action for their specific problem or situation – which can range from:
- Exploring alternatives with an Ombuds
- Pursuing informal or formal mediation
- Providing coaching services to solve the situation or being heard
- Gathering information about relevant policies and procedures
- Evaluating options in a trusted and safe space.
OMN is part of the IDB’s Conflict Resolution and Ethics System.
Ellen Connors – Head of OMN | Telephone: (202) 623-2790 | E-mail: ellenc@iadb.org | E-mail office: ombudsandmediation@iadb.org
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