We support the governments of the region in designing and implementing digital transformation plans and initiatives to enhance the efficiency of the public sector and the quality of services provided to citizens and the private sector.
The Data and Digital Government Cluster promotes a comprehensive vision of digital transformation that includes institutional strengthening, governance, regulatory framework, and technological services. This digital transformation of the public sector supports countries' competitiveness and social inclusion by emphasizing the national data strategy and the necessary cybersecurity policies to protect cyberspace.
We provide technical and financial support to governments in the following areas:
Strengthening institutional capacity related to digital transformation.
Supporting the simplification and digitalization of procedures to minimize bureaucracy and paperwork culture.
Strengthening secure and universal digital identity schemes and improving civil registries.
Designing comprehensive cybersecurity policies at the national and sectoral levels.
Strengthening regulatory improvement as a key element to build trust in public institutions.
Implementation of national data strategies with a vision of evidence-based decision making.
Modernization of statistics offices and support for their data compilation process.
Do you know how to achieve the digital transformation of government? You will find the answer in this publication
High-quality official statistics--from inflation to poverty rates--are essential for effective policymaking. Yet, little is known about the statistics officials who produce this statistical data.
The value of the assets owned by Latin American and Caribbean governments could exceed half of their economic production. These assets, including everything from public buildings and infrastructure to vehicles, forests, and cultural heritage, are non-financial public assets, representing unexplored wealth that could greatly benefit the region.
- Economic Benefits of Public Service Digital Transformation: The Case of the City of São Paulo
- When Does Automation in Government Thrive or Flounder?
- Ready to regulate? Lessons and challenges of regulation in Latin America and the Caribbean (Spanish and Portuguese only)
- Our Untapped Wealth: Toward Modern Management of Public Assets
- Simplifying Lives: Quality Management and Satisfaction in Public Services 2018
- Simplifying Lives: Quality Management and Satisfaction in Public Services: Brazilian States 2018 (Portuguese only)
- Wait No More: Citizens, Red Tape and Digital Government – Caribbean Edition
- Wait No More: Citizens, Red Tape, and Digital Government
- Governments that Serve: Innovations that Improve Service Delivery to Citizens
- The Importance of Clarity: Impacts of Colombia’s 'Lenguaje Claro' Program on Reducing Administrative Burdens
- Lessons learned from the National Plan for the Simplification of Procedures in Ecuador (Spanish only)
- Reducing the access gap to legal services in Mexico City: the experience of "the lawyer in your house" (Spanish only)
“Innovations in Public Service Delivery” Series:
- #1: Can 311 Call Centers Improve Service Delivery?
- #2: Online services as a citizen's right: the case of Spain (Spanish only)
- #3: Uncomplicate to Advance: The Minas Fácil case (Portuguese only)
- #4: Predictive analytics: Driving improvement from data
- #5: Improving Service Delivery through Information Integration: building a single view of the citizen
- #6: The Management of Integrated Service Delivery: Lessons from Canada
- Government Digital Transformation Guide
- Increasing the Take-up of Public Health Services: An Experiment on Nudges and Digital Tools in Uruguay
- Digital Transformation and Public Employment: The Future of Government Work
- Public services and digital government during the pandemic: perspectives of citizens, civil servants and public institutions
- Cloud computing: Contribution to the development of digital ecosystems in Southern Cone countries (Spanish only)
- From Information to Actionable Intelligence: Adapting Governments to Data Analytics
- How to Achieve and Sustain Government Digital Transformation
- e-Estonia: e-governance in practice” (Spanish only)
- Civil registries and identification offices: Analysis and country facts (Spanish only)
- A History of Transformation: Lessons from the Modernization of Ecuador's Civil Registry (Spanish only)
- Identity management and its impact on the digital economy (Spanish only)
- Civil registration and vital statistics as a tool to improve public management
- Toward Universal Birth Registration: A Systematic Approach to the Application of ICT
- International Identity Management Conference: Proceedings
- Cybersecurity Guide for Smart Cities (Spanish only)
- Cybersecurity training program for Latin America and the Caribbean (Spanish only)
- Protecting digital healthcare - A guide to cybersecurity in the healthcare sector
- 2020 Cybersecurity Report: Risk, Progress and the way forward in Latin America and the Caribbean
- Cybersecurity preparedness of the electricity sector in Latin America (Spanish only)
- Impact of Digital Security Incidents in Colombia
- Cybersecurity 2016: Are We Ready in Latin America and the Caribbean?
- Advanced experiences in cybersecurity: South Korea, US, Israel and Estonia
- Prometea: Transforming the administration of justice with artificial intelligence tools (Spanish only)
- Blockchain in public administration: A lot of noise and too few blocks? (Spanish only)
- Open data in Latin America and the Caribbean (Spanish only)
- Toward and Open Data Demand Assessment and Segmentation Methodology
- Big data in the public sector: selected applications and lessons learned
- Making National Statistical Offices Work Better: Evidence from a Survey of 13,300 National Statistical Office (NSO) Employees in 14 Latin American and Caribbean Countries
- Toward an Integrated Statistical System Based on Registers
- The Value of Official Statistics: Lessons from Intergovernmental Transfers
- Toolbox for data visualization of national statistical offices (Spanish only)
- Who wants to know?: The Political Economy of Statistical Capacity in Latin America
- Statistical capacity: A proposal for its measurement (Spanish only)
- The political economy of statistical capacity: A practical approach (Spanish only)
- The political economy of statistical capacity: A review of the literature (Spanish only)
- The political economy of statistical capacity: A theoretical approach (Spanish only)
High-quality national statistics are indispensable for effective policymaking. For instance, without high- quality poverty data, anti-poverty policies will target the wrong beneficiaries; and without high-quality inflation data, monetary policies will stimulate the economy in the wrong moments.
Considering the various interpretations that exist regarding the concept of open data, we can say that, to a greater or lesser extent, they define open data as data published under certain technical (machine-readable) and legal (having a license that allows free use, reuse, and dissemination) characteristics.
For the Inter-American Development Bank, Government digital transformation is the change in corporate culture, organizational models, methods, and processes that takes advantage of information and communication technologies (ICT) to enable public institutions to meet the needs of citizens and businesses in an efficient, transparent, and secure manner.
- 4 lessons from Spain for the digital transformation of justice in Latin America and the Caribbean By José Luis Hernandez - Florencia Baudino (Spanish)
- Face ID: Is our biometric facial data being safeguarded? By Fabricio Rodriguez
- Open Data: More Than Just Publishing Data? By Fabricio Rodriguez - Arturo Muente Kunigami
- Is it safe to share our personal data? By Evelyn Molina (Spanish)
- What is happenning with our personal data on social media? By Fabricio Rodríguez - Arturo Muente Kunigami (Spanish)
- Five lessons learned from Open Data Workshops in Latin America and the Caribbean, By Taylor Hadnot - Jamison Henninger - José Antonio Mejía - Maximiliano Marichal (Spanish)
- Why do we need better regulations to achive better public policy outcomes? By Pedro Farias (Spanish)
- Facial recognition: Is our facial biometric data protected? By Fabricio Rodriguez (Spanish)
- Data everywhere: Administrative records to strengthen statistical systems By Maximiliano Marichal - José Antonio Mejía - Federico Segui (Spanish)
- What is the role of statistical cartography in the face of population growth challenges? By Maximiliano Marichal - Sabrina Juran - Catalina Valle - José Antonio Mejía (Spanish)
- We still need more and better data to combat violence against women By Maximiliano Marichal - María José Martínez - Elena Faba - Norma Peña - José Antonio Mejía - Denisse Wolfenzon (Spanish)
- Geography and statistics: measuring impact, adaptation and environmental vulnerability on Climate Change challenges By Catalina Valle - Sabrina Juran - Maximiliano Marichal - José Antonio Mejía (Spanish)
- 8 lessons from Estonia´s digital transformation for Latin America and the Caribbean By Miguel A. Porrúa, Florencia Baudino and Elena Faba
- Digitalizing public service delivery in Haiti: challenges and opportunities By Takady Mamadou Konaté, Stevens Simplus and Laura Giles Álvarez
- To bring governments into the digital age, start with the people who will make it happen By Benjamin Roseth
- Four lessons on automation in the public sector from a survey of more than 9,000 officials in the region By Benjamin Roseth, Javier Fuenzalida, Francisco Suárez and Rodrigo Salas (Spanish)
- Good digitalization does not happen on its own: it requires good human decisions, By Lea Giménez
- Data and maps: The good government navigation chart By José Antonio Mejía, Karla Yee Amézaga and Catalina Valle (Spanish)
- It is time to unite two agendas: digital transformation and public employment By Miguel A. Porrúa - Edgardo Mosqueira (Spanish)
- Public services during the pandemic: What did we learn from the experience of public employees? By Benjamin Roseth and Karla Yee Amézaga
- Public services during the pandemic: What have we learned from citizens? By Benjamin Roseth, Karla Yee Amézaga and Angela Reyes (Spanish)
- Digital Government: 5 pillars that allow the government to offer services without leaving home By Benjamin Roseth (Spanish)
- Data governance: The origin By José Antonio Mejía and Karla Yee Amézaga (Spanish)
- Trust and quality of public services: What does it mean to trust the government? By Alejandro Pareja and Marcela Morales (Spanish)
- Digital Identification: The key to providing digital services during the pandemic By Arturo Muente Kunigami (Spanish)
- Protection of personal data and the post-pandemic "new normal" By Florencia Serale (Spanish)
- Simplifying Lives: Can Governments Make Our Lives Less Complicated? By Alejandro Pareja (Spanish)
- Digital channels in the management of COVID-19: The case of the Dominican Republic By Juan Cruz Vieyra and Anniete Cohn-Lois (Spanish)
