International Plan - Vision Benefits

The myCigna mobile app allows you to: 

• Submit claims and see completed claims 
• See what is covered under your plan 
• Locate health providers near you or find online providers  

To access vision coverage on the mobile app, go to “coverages” on the main page, choose “vision” and follow the link to “Visit Cigna Vision”. Then use the dropdown in the upper left to view the available vision care providers, claims, etc. Download the app on your phone or tablet to ease access to services:  Apple iOS / Google Android 

• For U.S. providers, please explore the myCigna App or my.cigna.com 
• Outside the U.S., all providers are considered in-network for International Plan members. To receive vision care, you will be required to pay for the services received and then file a claim for reimbursement. Please request an itemized bill or detailed receipt from the provider before you file a claim. 

In-network providers in the U.S. will apply your benefits towards your purchase and you will not need to file a claim form.

Out-of-Network in the U.S.

If you go out-of-network in the U.S., there are three ways to submit your reimbursement claims to Cigna Healthcare: online using myCigna is preferred (from the main vision menu, choose “Claims” and then “Out-of-network claim form”) or through email ([email protected]) or postal mail. This is the Vision Claim Form that must be filled out and sent with emailed or mailed claims. 

To help the claim and reimbursement process go smoothly:

• When you pay for your procedure at a U.S. out-of-network provider, always be sure ask for a “Superbill” as your receipt for payment. This document typically contains the detailed provider information necessary for Cigna Healthcare to process your claim. When a “Superbill” is not available, be sure to get an invoice/receipt that shows the details listed below. 
• Be sure to keep copies of your itemized bills, detailed receipts, and other claim-supporting documents in case they are needed for verification purposes.
• Vision claims must be submitted within 365 days of the date of service.

For vision services in the U.S. or Puerto Rico, when you submit a claim, you need to include:

• The primary member name, including Cigna ID number
• Please be sure the detailed invoice/receipt you are submitting includes:
  • Date of service (mm/dd/yyyy)
  • Name of service utilizer
  • Itemized amounts for each service provided (exam, frame, lenses, contacts, etc.)
  • Health care professional name/credentials
  • Health care professional address
• Proof of payment (e.g., credit card or other receipt) if the invoice from the provider does not show “amount paid” with a zero balance

Vision services outside of the U.S. 

For vision services outside of the U.S. for which you had to pay out-of-pocket, you must submit your reimbursement claims to Cigna Healthcare by e-mail: [email protected]. You must use the Vision Claim Form and include:

• The primary member name, including Cigna ID number
• Please be sure the detailed invoice/receipt you are submitting includes:
  • Date of service (mm/dd/yyyy)
  • Name of service utilizer
  • Itemized amounts for each service provided (exam, frame, lenses, contacts, etc.)
  • Health care professional name/credentials
  • Health care professional address
• Proof of payment (e.g., credit card or other receipt) if the invoice from the provider does not show “amount paid” with a zero balance

To receive vision care, you will be required to pay for the services received and then file a claim for reimbursement. Please request an itemized bill or detailed receipt from the provider before you file a claim. 

You can submit a claim for services you paid out of pocket through the Cigna Health Benefits website or mobile app or by postal mail. Claims cannot be filed via email. This is the claim form. Cigna Global uses the same form for all types of claims.

Please note that Cigna Global has provided a U.S. address to mail your claim documents:
Cigna Claim Processing
P.O. Box 451989
Sunrise, Florida 33345

You may also submit claims to the Belgium address on the claim form.
Cigna Claim Processing
P.O. Box 69, 
2140 Antwerpen, Belgium

To help the claim and reimbursement process go smoothly:

• Make sure to provide all necessary supporting documents, including original, scanned, or photographed itemized bills or detailed receipts, certificates, medical reports, and prescriptions as applicable
• Keep copies of your itemized bills, detailed receipts, and other claim-supporting documents in case they are needed for verification purposes
• Include your member ID number on each document submitted with your claim form
• Provide complete details on the description of the service and the reason for the visit
• Indicate the country and currency you would like to be reimbursed in. You may elect to be reimbursed in U.S. dollars or the currency of the country where you currently reside. No other options will be approved for IDB Group members. You can select your currency choices in your Cigna Health Benefits profile, so you do not have to enter this information with each claim.

How to Submit a Claim through the Cigna Global Website

1. Log in to the Cigna Health Benefits website (www.cignahealthbenefits.com)
2. Click “Claims” in the menu bar
3. Click the “Submit a claim” button
4. Select the member who received care in the drop-down menu and identify whether that member is covered by other insurance and whether the claim is related to an accident
5. Click the “Next Step” button
6. Add the invoice date, amount, type of care, and country in which care was given
7. Click the “Next Step” button
8. Use the “Choose files” button to add your claim documents (make sure you also add any supporting documents, such as prescription, proof of payment, etc., if required)
9. When you are finished adding documents, click “Save this invoice”
10. On the next screen, review the summary of your claim information to ensure it is correct and then click “Submit claim”

Visit the following documents for more information:

• How to File a Claim online
• Example of an EOB