- General questions: [email protected]
- Guarantees of payment: [email protected]
Phone Number
- Global phone: +32 3 293 1859 or x005577 from Microsoft Teams
- U.S. toll-free phone: +1 800 297 9983
- On the website, you can select the “call me back” option. Select the “Contact” tab” to access this “Call-me-back” feature, which allows Cigna Global to call you directly so that you don’t incur long-distance charges.
Important Note: Although these are international toll-free numbers, access abroad may be restricted or some fees may still be charged by your phone provider, especially mobile phone providers. Cigna Global suggests using a landline whenever possible when calling these numbers.
What you can expect to hear when you dial:
- You will hear the welcome message ‘Welcome to Cigna”
- You will be asked to choose a language first
- You will be asked if you are you a member or provider. Choose “member”
- You will be asked for the first 3 digits of your contract ID number. Enter 578 for IDB Group members
- The first available agent at the contact center that speaks the language selected will pick up
COUNTRY | NUMBER |
Argentina* | +54 80059089101 |
Barbados | 18002230817 |
Belgium* | +32 80082468866 |
Belize | 8002030939 |
Bolivia | 800100455 |
Brazil* | +55 80082468866 |
Chile | 12300208432 |
Colombia* | +57 80059089101 |
Costa Rica* | +506 80059089101 |
Ecuador – Andinatel | 8002030939 |
El Salvador | 8006589 |
France* | +33 80082468866 |
Guatemala | 8002030939 |
Haiti | 8002030939 |
Honduras | 8002030939 |
Jamaica | 18009884829 |
Japan* | +81 80082468866 |
Mexico | 8001231680 |
Nicaragua | 8002030939 |
Panama | 8000444843 |
Paraguay | 98004410036 |
Peru | 80053970 |
Spain* | +34 80082468866 |
Uruguay | 4110023296 |
Venezuela | 8001006346 |
*Please dial the number with the prefix for international calls in your country first, then the toll free number.