- General questions: [email protected]
- Guarantees of payment: [email protected]
Phone Number
- Global phone: +32 3 293 1859 or x005577 from Microsoft Teams
- U.S. toll-free phone: +1 800 297 9983
- On the website, you can select the “call me back” option. Select the “Contact” tab” to access this “Call-me-back” feature, which allows Cigna Global to call you directly so that you don’t incur long-distance charges.
For Medical Care or GOPs in Argentina and Venezuela
Argentina and Venezuela Members will need to contact MDAbroad for questions regarding your benefits, medical care and guarantees of payment (GOPs) for Argentina and Venezuela. Please note that reimbursements of any expenses paid out of pocket will still be paid by Cigna Global and members should file claims with Cigna Global. To reach MDAbroad, please call:
• Argentina: 11 3989 3251
• Venezuela: 800 102 9310 (toll-free number only within Venezuela)
• Outside of Argentina or Venezuela: +1 786 313 5197 (this is a US number)
Alternatively, you can contact via email at: [email protected]
Important Note: Although these are international toll-free numbers, access abroad may be restricted or some fees may still be charged by your phone provider, especially mobile phone providers. Cigna Global suggests using a landline whenever possible when calling these numbers.
What you can expect to hear when you dial:
- You will hear the welcome message ‘Welcome to Cigna”
- You will be asked to choose a language first
- You will be asked if you are you a member or provider. Choose “member”
- You will be asked for the first 3 digits of your contract ID number. Enter 578 for IDB Group members
- The first available agent at the contact center that speaks the language selected will pick up.