International Plan - Dental Benefits

The myCigna mobile app allows you to: 

• Submit Claims and follow its status
• See what is covered under your plan
• Locate health providers near you or schedule a virtual doctor visit
• Access your ID Card 

Download the app on your phone or tablet to ease access to services:  Apple iOS / Google Android 

• For U.S. providers, please explore the myCigna App or my.cigna.com
• Outside the U.S., all providers are considered in-network for International Plan members. To receive dental care, you will be required to pay for the services received and then file a claim for reimbursement. Please request an itemized bill or detailed receipt from the provider before you file a claim. 

Out-of-Network (OON) in the U.S.

If you go out-of-network in the U.S. and had to pay out of pocket, there are several ways to submit your reimbursement claims to Cigna Healthcare: by fax or through postal mail. All Cigna Healthcare Claim Forms. 

You do not need to file a claim form when you go in-network as in-network claims are automatically sent by the provider to Cigna Healthcare.

To help the claim and reimbursement process go smoothly:

• When you pay for your procedure at an OON U.S. provider, always be sure ask for a “Superbill” as your receipt for payment. This document typically contains the detailed provider information necessary for Cigna Healthcare to process your claim.
• For online submissions, you must submit scanned copies of any supporting documentation with your claim form. For fax and postal mail submissions, you must submit paper copies of any supporting documentation with your claim form.
• Be sure to keep copies of your itemized bills, detailed receipts, and other claim-supporting documents in case they are needed for verification purposes
• Include your member ID number on each document submitted with your claim.
• Check to make sure that the documentation from your provider includes all of the following information, or include it yourself when completing the claim process online; or when completing a paper claim to fax or mail. Make sure to provide all necessary supporting documents, including original, scanned, or photographed itemized bills or detailed receipts, certificates, and medical reports as applicable.

For OON services in the U.S., you must include:

1.   The primary member name, including Cigna ID number 

2.   Please be sure the detailed invoice/receipt you are submitting includes: 

• Date of service (mm/dd/yyyy)
• Patient first and last name
• Procedure code (CPT/HCPCS code)
• Billed amount
• Provider or facility name
• Provider or facility address
• Health care professional Tax ID number (TIN, NPI or license number)
• Tooth number (If applicable, for a procedure performed on a specific tooth)
• Any clinical information provided by the dental provider

3. Proof of payment (e.g., credit card or other receipt) if the invoice from the provider does not show “amount paid” with a zero balance.

How to Submit a U.S. OON Claim to Cigna Healthcare through Postal Mail

You need to include:
•    A legible copy of the invoice from the provider
•    A copy of your proof of payment
•    Completed claim form 

Mail your claim and supporting documentation to address on your ID card, which is:

Cigna Dental Claims
P.O. Box 188037
Chattanooga, TN 37422-8037

How to Submit a U.S. OON Claim to Cigna Healthcare through Fax

You need to include in your fax:
•    A legible copy of the invoice from the provider
•    A copy of your proof of payment
•    Completed claim form

Send your claim form and supporting documentation to: Fax number: (866) 370-8574

Services Received Outside the U.S.

SaServices incurred outside the U.S. in 2026 and after will need to be reimbursed through the Cigna Global website. Services incurred in 2025 should still be emailed to [email protected] with all required documentation. Cigna Global sends an activation email with login instructions when you are first enrolled in the Medical Benefits Program. If you need Cigna Global to resend this email, please call Cigna Global (U.S. toll-free phone: +1 800 297 9983 or x005577 from Microsoft Teams). 

You can submit a claim for services you paid out of pocket through the Cigna Global website or mobile app or by postal mail. Claims cannot be filed via email. This is the claim form. Cigna Global uses the same form for all types of claims.

Please note that Cigna Global has provided a U.S. address to mail your claim documents:

Cigna Claim Processing
P.O. Box 451989
Sunrise, Florida 33345

You may also submit claims to the Belgium address on the claim form:

Cigna Claim Processing
P.O. Box 69, 
2140 Antwerpen, Belgium

To help the claim and reimbursement process go smoothly:

• Make sure to provide all necessary supporting documents, including original, scanned, or photographed itemized bills or detailed receipts, certificates, medical reports, and prescriptions as applicable
• Keep copies of your itemized bills, detailed receipts, and other claim-supporting documents in case they are needed for verification purposes
• Include your member ID number on each document submitted with your claim form
• Provide complete details on the description of the service and the reason for the visit
• Indicate the country and currency you would like to be reimbursed in. You may elect to be reimbursed in U.S. dollars or the currency of the country where you currently reside. No other options will be approved for IDB Group members. You can select your currency choices in your Cigna Health Benefits profile, so you do not have to enter this information with each claim.

How to Submit a Claim through the Cigna Global Website

1. Log in to the Cigna Global website (www.cignahealthbenefits.com)
2. Click “Claims” in the menu bar
3. Click the “Submit a claim” button
4. Select the member who received care in the drop-down menu and identify whether that member is covered by other insurance and whether the claim is related to an accident
5. Click the “Next Step” button
6. Add the invoice date, amount, type of care, and country in which care was given
7. Click the “Next Step” button
8. Use the “Choose files” button to add your claim documents (make sure you also add any supporting documents, such as prescription, proof of payment, etc., if required)
9. When you are finished adding documents, click “Save this invoice”
10. On the next screen, review the summary of your claim information to ensure it is correct and then click “Submit claim”

Visit the following documents for more information:

• How to File a Claim online
• Example of an EOB

To receive dental care, you will be required to pay for the services received and then file a claim for reimbursement. Please request an itemized bill or detailed receipt from the provider before you file a claim. 

You can submit a claim for services you paid out of pocket through the Cigna Health Benefits website or mobile app or by postal mail. Claims cannot be filed via email. This is the claim form. Cigna Global uses the same form for all types of claims.

Please note that Cigna Global has provided a U.S. address to mail your claim documents:
Cigna Claim Processing
P.O. Box 451989
Sunrise, Florida 33345

You may also submit claims to the Belgium address on the claim form.
Cigna Claim Processing
P.O. Box 69, 
2140 Antwerpen, Belgium

To help the claim and reimbursement process go smoothly:

• Make sure to provide all necessary supporting documents, including original, scanned, or photographed itemized bills or detailed receipts, certificates, medical reports, and prescriptions as applicable
• Keep copies of your itemized bills, detailed receipts, and other claim-supporting documents in case they are needed for verification purposes
• Include your member ID number on each document submitted with your claim form
• Provide complete details on the description of the service and the reason for the visit
• Indicate the country and currency you would like to be reimbursed in. You may elect to be reimbursed in U.S. dollars or the currency of the country where you currently reside. No other options will be approved for IDB Group members. You can select your currency choices in your Cigna Health Benefits profile, so you do not have to enter this information with each claim.

How to Submit a Claim through the Cigna Global Website

1. Log in to the Cigna Health Benefits website (www.cignahealthbenefits.com)
2. Click “Claims” in the menu bar
3. Click the “Submit a claim” button
4. Select the member who received care in the drop-down menu and identify whether that member is covered by other insurance and whether the claim is related to an accident
5. Click the “Next Step” button
6. Add the invoice date, amount, type of care, and country in which care was given
7. Click the “Next Step” button
8. Use the “Choose files” button to add your claim documents (make sure you also add any supporting documents, such as prescription, proof of payment, etc., if required)
9. When you are finished adding documents, click “Save this invoice”
10. On the next screen, review the summary of your claim information to ensure it is correct and then click “Submit claim”

Visit the following documents for more information:

• How to File a Claim online
• Example of an EOB