To reach Cigna Healthcare, please use the following resources:
my.cigna.com | +1 800-IDB-3637 (+1 800-432-3637) | IADBGeneralQuestions@cignahealthcare.com
Non-toll free number when outside the U.S. and Puerto Rico: +1 866-763-8442
Guarantee of Payment (GOP): If a Guarantee of Payment is needed for an elective service to be performed at a hospital outside of the U.S., please send an e-mail to IADBGeneralQuestions@cignahealthcare.com at least two weeks in advance to allow time to process the request. Call +1 800-432-3637 if the request is for an emergency situation.
Escalations: To escalate concerns on foreign or out-of-network claims and unresolved issues not addressed by regular Cigna customer service channels (e.g., discussion with a customer service representative or my.cigna.com chat feature), email IADBGeneralQuestions@cignahealthcare.com.
Important consideration: For routine, non-escalated requests, such as ID card requests, EOB explanations, or status of a submitted claim, please contact Cigna's customer service team via phone at 1-800-432-3637 or use the chat feature within my.cigna.com (app or website). Members using IADBGeneralQuestions@cignahealthcare.com for these routine purposes will be reminded to reach out to Cigna’s customer service team or use the chat feature on my.cigna.com (app or website) instead.
Processing of claims for services received outside of the U.S.: You may submit your claim forms, paid receipts and provider invoices (including diagnosis information) for services received to IADBForeignClaims@cignahealthcare.com Cigna will review this information to ensure there is no delay in processing your reimbursement. Note that for claims for out-of-network services within the U.S., you can use the self-service options through my.cigna.com to submit.