To reach Cigna Healthcare, please use the following resources:
mycigna.com | +1 800-IDB-3637 (+1 800-432-3637) | IADB General Questions email
Non-toll free number when outside the U.S. and Puerto Rico: +1 866-763-8442
For routine items, for example ID card requests, EOB explanations, or status of a submitted claim, please contact Cigna's customer service team via phone at 1-800-432-3637 or use the chat feature within mycigna.com (app or website).
Please use the IADB General Questions email for escalations only.
Escalations: To escalate concerns on U.S-based claims and unresolved issues not addressed by regular Cigna customer service channels (e.g., discussion with a customer service representative or mycigna.com chat feature), use the IADB General Questions email. If you have questions about any services received outside the U.S., please contact Cigna Global.
Important consideration: For routine, non-escalated requests, such as ID card requests, EOB explanations, or status of a submitted claim, please contact Cigna's customer service team via phone at 1-800-432-3637 or use the chat feature within mycigna.com (app or website). Members using IADB General Questions email for these routine purposes will be reminded to reach out to Cigna’s customer service team or use the chat feature on mycigna.com (app or website) instead.