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Boosting digital government and transforming institutional culture for user-centered service delivery in Costa Rica

This Technical Cooperation aims to promote digital government and the transformation of institutional culture for the delivery of user-centered services in prioritized government entities in Costa Rica. Specifically, it will: (i) streamline key procedures and services by incorporating user-centered design (UCD) tools and solutions and Results-Based Management (RBM); and (ii) strengthen digital, technological, and cybersecurity management capacities for the streamlined key procedures and services by incorporating elements to optimize the productivity of public servants who operate them and the accessibility of external users to these services.

Project Detail

Country

Costa Rica

Project Number

CR-T1306

Approval Date

September 25, 2025

Project Status

Implementation

Project Type

Technical Cooperation

Sector

REFORM / MODERNIZATION OF THE STATE

Subsector

MODERNIZATION & ADMINIST OFJUSTICE

Lending Instrument

-

Lending Instrument Code

-

Modality

-

Facility Type

-

Environmental and Social Impact Category (ESIC)

-

Total Cost

USD 180,000.00

Country Counterpart Financing

-

Original Amount Approved

USD 180,000.00

Financial Information
Operation Number Lending Type Reporting Currency Reporting Date Signed Date Fund Financial Instrument
ATN/OC-21955-CR Sovereign Guaranteed USD - United States Dollar Ordinary Capital Nonreimbursable
Operation Number ATN/OC-21955-CR
  • Lending Type: Sovereign Guaranteed
  • Reporting Currency: USD - United States Dollar
  • Reporting Date:
  • Signed Date:
  • Fund: Ordinary Capital
  • Financial Instrument: Nonreimbursable

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Other Documents
https://www.iadb.org/document.cfm?id=EZIDB0003621-995950992-21
Electronic Links
Terminos de Referencia_32401.pdf
Sep. 25, 2025
Spanish
https://www.iadb.org/document.cfm?id=EZIDB0003621-995950992-20
Electronic Links
Matriz de Resultados_96800.pdf
Sep. 25, 2025
Spanish
https://www.iadb.org/document.cfm?id=EZIDB0003621-995950992-19
Electronic Links
Solicitud del Cliente_10348.pdf
Sep. 25, 2025
Spanish
Preparation Phase
https://www.iadb.org/document.cfm?id=EZIDB0003621-995950992-3
TC Abstract
CR-T1306 - TC Abstract aprobado.pdf
Jul. 08, 2025
Spanish

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