Improvement Program Governance and Citizen Services
The objective of the program is to increase the effectiveness and efficiency of the services the state provides citizens, through better design, regulation and delivery. As impact is expected to collaborate with the improvement of citizens' satisfaction with services.

Project Detail

Country

Chile

Project Number

CH-L1085

Approval Date

October 22, 2014

Project Status

Closed

Project Type

Loan Operation

Sector

REFORM / MODERNIZATION OF THE STATE

Subsector

REFORM AND PUBLIC SECTOR SUPPORT

Lending Instrument

Préstamo de Inversión

Lending Instrument Code

INV

Modality

ESP (Specific Investment Operation)

Facility Type

-

Environmental Classification

Likely to cause minimal or no negative environmental and associated social impacts

Total Cost

USD 96,000,000.00

Country Counterpart Financing

USD 48,000,000.00

Original Amount Approved

USD 48,000,000.00
Financial Information
Operation Number Lending Type Reporting Currency Reporting Date Signed Date Fund Financial Instrument
3298/OC-CH Sovereign Guaranteed USD - United States Dollar Ordinary Capital Flexible Financing Facility
Operation Number 3298/OC-CH
  • Lending Type: Sovereign Guaranteed
  • Reporting Currency: USD - United States Dollar
  • Reporting Date:
  • Signed Date:
  • Fund: Ordinary Capital
  • Financial Instrument: Flexible Financing Facility

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 Closed Phase
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-51
Project Completion Report
Informe de Terminacion de Proyecto PCR CH-L1085 - Publicacion.pdf
Dec. 14, 2021
Spanish
 Other Documents
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-50
Electronic Links
Anexo 4 - cambios matriz desde su aprobación.pdf
Jan. 24, 2022
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-40
EEO 3 - PCR CH-L1085 Lista de entrevistas y reuniones.docx
Jan. 24, 2022
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-41
Electronic Links
EEO 2 - PCR CH-L1085 Evaluación Costo-efectividad.docx
Jan. 24, 2022
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-42
EEO 1 - PCR CH-L1085 Resumen del Programa y sus Proyectos.docx
Jan. 24, 2022
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-43
Electronic Links
PMR Operational Report Jan-Jun 2021.pdf
Jan. 24, 2022
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-39
Electronic Links
Resumen DEM CH-L1085.pdf
Jan. 24, 2022
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-883936241-40
3298-OC-CH. Programa de Mejora de la Gestón Pública y de los Servicios al Ciudadano. Plan de Adquisiciones actualizado a Junio de 2018.xlsx
Sep. 05, 2018
https://www.iadb.org/document.cfm?id=EZSHARE-883936241-75
3298-OC-CH. Programa de Mejora de la Gestón Pública y de los Servicios al Ciudadano. Plan de Adquisiciones actualizado a Diciembre de 2018.xlsx
Jun. 19, 2019
 Implementation Phase
https://www.iadb.org/document.cfm?id=EZSHARE-1360146281-192
Annual Project Audited Financial Statement
Informe 319-2021 3298 OC-CH Publicado CGR.pdf
Jul. 30, 2021
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1360146281-191
Annual Project Audited Financial Statement
Informe Final 162-2021 3298.pdf
Jul. 30, 2021
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-34779
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2020 - Public Report.pdf
Jul. 20, 2021
English
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-34055
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2020 - Public Report.pdf
Mar. 09, 2021
English
https://www.iadb.org/document.cfm?id=EZSHARE-1360146281-172
Annual Project Audited Financial Statement
INFORME FINAL 165-2020 3298 OC-CH.pdf
Dec. 10, 2020
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-33466
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2019-Public Report.pdf
Aug. 24, 2020
English
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-7
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2016-Public Report [40800977].PDF
Dec. 28, 2016
English
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-34
Procurement Plan
Plan de Adquisiciones Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano (al 30JUN16) [40644537].XLSX
Oct. 13, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-6
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2015-Public Report [40366070].PDF
Jun. 27, 2016
English
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-5
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2015-Public Report [40192691].PDF
Mar. 21, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-4
Project Monitoring Report ( Public version)
CH-L1085 Segundo período enero-diciembre 2014-Public Report [40190335].PDF
Mar. 18, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-33
Procurement Plan
Plan de Adquisiciones Programa de Mejora de la Gestión de los Servicios aciudadano_ Actualización al 30-JUN-2015 [40029556].PDF
Jan. 28, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-32
Procurement Plan
Plan de Adquisiciones Programa de la Gestión Pública y de los Servicios al Ciudadano_ Versión al 30_JUN_2015_ [39791278].XLSX
Oct. 01, 2015
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-2056220512-661
Loan Contract
Contrato - Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano [39609481].PDF
May. 04, 2015
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-31
Loan Proposal
Proposal for a loan for the _Public Management and Citizen Services Improvement Program_ [39127060].PDF
Oct. 09, 2014
English
https://www.iadb.org/document.cfm?id=EZSHARE-1095118421-3
Loan Proposal
Propuesta de Préstamo para el _Programa de Mejora de la Gestión Pública y de Servicios al Ciudadano_ [39126864].PDF
Oct. 09, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-30
Loan Proposal
Enlace Opcional 14 - Detalle de las Actividades del Componente III [39028684].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-28
Loan Proposal
Enlace Opcional 13 - Perfil de Instituciones que Integran Consorcio [38977518].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-29
Loan Proposal
Enlace Opcional 1 - Análisis Economico [38977562].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-3
Loan Proposal
Enlace Requerido 2 - Plan de Monitoreo y Evaluación [38964954].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1680996033-2
Loan Proposal
Enlace Opcional 8 - Metodología de diagnóstico de capacidades de gestión [38961230].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-22
Loan Proposal
Enlace Requerido 3 - Plan de Adquisiciones Completo [38961311].xlsx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-23
Loan Proposal
Enlace Opcional 10 - Muestra de Proyectos [38961345].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-24
Loan Proposal
Enlace Opcional 7 - Documento Diagnóstico B [38961430].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-25
Loan Proposal
Enlace opcional 9 - Metodología para la elaboración de los Planes de Mejora y de los Planes de Implantación [38961472].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-26
Loan Proposal
Enlace Opcional 3 - Lógica Vertical del programa [38962008].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-27
Loan Proposal
Enlace Opcional 12 - Evidencias de Programas de Fortalecimiento Institucional y Mejora de la Efectividad [38962174].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-19
Loan Proposal
Enlace Opcional 5 - Lista tentativa de entidades beneficiarias del Programa [38956766].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-20
Loan Proposal
Enlace Opcional 6 - Documento Diagnóstico A [38956831].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-21
Loan Proposal
Enlace Opcional 11 - Mapa del Poder Ejecutivo y Servicios de Chile [38956953].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-16
Loan Proposal
Enlace Requerido 1_ Plan de Ejecución del Programa [38956606].xlsx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-17
Loan Proposal
Enlace Opcional 2 - Presupuesto Detallado [38956668].xlsx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-18
Loan Proposal
Enlace Opcional 4 - Resumen de Indicadores de Resultado [38956738].docx
Oct. 29, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-522
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2016-Public Report.pdf
Feb. 15, 2018
English
https://www.iadb.org/document.cfm?id=EZSHARE-2056220512-6155
Loan Contract
Contrato Modificatorio No 1 - Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano.pdf
Feb. 27, 2019
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-883936241-20
Procurement Plan
3298-OC-CH. Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano. Plan de Adquisiciones actualizado a Octubre 2017.xlsx
Nov. 21, 2017
English
https://www.iadb.org/document.cfm?id=EZSHARE-883936241-25
Procurement Plan
PA 3298-OC-CH. Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano. Dic 2017 .XLSX
Jan. 02, 2018
English
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-1176
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2017-Public Report.pdf
Feb. 15, 2018
English
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-1835
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2017-Public Report.pdf
Aug. 02, 2018
English
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-31465
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2018-Public Report.pdf
Dec. 14, 2018
English
https://www.iadb.org/document.cfm?id=EZSHARE-883936241-77
Procurement Plan
190830_Plan de Adquisiciones al 30JUN19.xlsx.xlsx
Sep. 08, 2019
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-32186
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2018-Public Report.pdf
Oct. 15, 2019
English
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-32831
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2019-Public Report.pdf
Feb. 12, 2020
English
 Preparation Phase
https://www.iadb.org/document.cfm?id=EZSHARE-1095118421-2
Project Profile
Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano [38894193].PDF
Jul. 01, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-15
Project Profile
Mapa del Poder Ejecutivo de Chile [38718409].docx
Oct. 22, 2015
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-13
Project Profile
Plan de Trabajo para tratamiento de la data proveniente de la muestra de entidades [38706606].docx
Oct. 22, 2015
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-14
Project Profile
Desarrollo de instrumento de diagnóstico de la calidad de gestión de servicios y organismos públicos en Chile [38706614].docx
Oct. 22, 2015
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-11
Project Profile
Estudio Diagnostico [38705081].docx
Feb. 19, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1018194695-12
Project Profile
Referencias Plan de Gobierno [38705084].docx
Oct. 22, 2015
Spanish

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