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CH-L1085 : Improvement Program Governance and Citizen Services

Project Status: Closed

The objective of the program is to increase the effectiveness and efficiency of the services the state provides citizens, through better design, regulation and delivery. As impact is expected to collaborate with the improvement of citizens' satisfaction with services.

Project Detail

Project Number
CH-L1085
Project Country
Chile
Project Sector
REFORM / MODERNIZATION OF THE STATE
Project Subsector
REFORM AND PUBLIC SECTOR SUPPORT
Project Type
Loan Operation
Project Lending Type
SG
Project Modality
ESP (Specific Investment Operation)
Project Facility Type
Environmental and social impact category
C
Project Status
Closed
Operation Number
3298/OC-CH

Financial Information

Project Number
CH-L1085
Project Status
Closed

IDB Financing

Financing type
FFF
Fund
Ordinary Capital
Reporting currency
USD - United States Dollar
Reporting date
Jul/18/2023

Roles & Responsibilities

Contract signature date
Dec/05/2014

Project Information

Total Cost
USD 96,000,000
Country counterpart financing
USD 48,000,000
Amount
USD 48,000,000

Preparation

Title
Type
Project Number
Date Published
Project Profile
Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano
Project Profile
CH-L1085
May 20, 2014
Project Profile
Mapa del Poder Ejecutivo de Chile
Project Profile
CH-L1085
April 04, 2014
Project Profile
Plan de Trabajo para tratamiento de la data proveniente de la muestra de entidades
Project Profile
CH-L1085
March 29, 2014
Project Profile
Desarrollo de instrumento de diagnóstico de la calidad de gestión de servicios y organismos públicos en Chile
Project Profile
CH-L1085
March 29, 2014
Project Profile
Estudio Diagnostico
Project Profile
CH-L1085
March 28, 2014
Project Profile
Referencias Plan de Gobierno
Project Profile
CH-L1085
March 28, 2014

Approved

Title
Type
Project Number
Date Published
Loan Contract
Contrato Modificatorio No 1 - Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano.pdf
Loan Contract
CH-L1085
February 27, 2019
Loan Contract
Contrato - Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano
Loan Contract
3298/OC-CH;CH-L1085
February 17, 2015
Loan Contract
Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano
Loan Contract
3298/OC-CH;CH-L1085
October 22, 2014
Loan Contract
Public Management and Citizen Services Improvement Program
Loan Contract
3298/OC-CH;CH-L1085
October 22, 2014
Loan Proposal
Propuesta de Préstamo para el "Programa de Mejora de la Gestión Pública y de Servicios al Ciudadano"
Loan Proposal
CH-L1085
October 08, 2014
Loan Proposal
Proposal for a loan for the "Public Management and Citizen Services Improvement Program"
Loan Proposal
CH-L1085
October 08, 2014
Loan Proposal
Enlace Opcional 14 - Detalle de las Actividades del Componente III
Loan Proposal
CH-L1085
September 02, 2014
Loan Proposal
Enlace Opcional 13 - Perfil de Instituciones que Integran Consorcio
Loan Proposal
CH-L1085
August 08, 2014
Loan Proposal
Enlace Opcional 1 - Análisis Economico
Loan Proposal
CH-L1085
August 08, 2014
Loan Proposal
Enlace Requerido 2 - Plan de Monitoreo y Evaluación
Loan Proposal
CH-L1085
August 01, 2014
Loan Proposal
Enlace Opcional 8 - Metodología de diagnóstico de capacidades de gestión
Loan Proposal
CH-L1085
July 31, 2014
Loan Proposal
Enlace Requerido 3 - Plan de Adquisiciones Completo
Loan Proposal
CH-L1085
July 31, 2014
Loan Proposal
Enlace Opcional 10 - Muestra de Proyectos
Loan Proposal
CH-L1085
July 31, 2014
Loan Proposal
Enlace Opcional 7 - Documento Diagnóstico B
Loan Proposal
CH-L1085
July 31, 2014
Loan Proposal
Enlace opcional 9 - Metodología para la elaboración de los Planes de Mejora y de los Planes de Implantación
Loan Proposal
CH-L1085
July 31, 2014
Loan Proposal
Enlace Opcional 3 - Lógica Vertical del programa
Loan Proposal
CH-L1085
July 31, 2014
Loan Proposal
Enlace Opcional 12 - Evidencias de Programas de Fortalecimiento Institucional y Mejora de la Efectividad
Loan Proposal
CH-L1085
July 31, 2014
Loan Proposal
Enlace Requerido 1. Plan de Ejecución del Programa
Loan Proposal
CH-L1085
July 29, 2014
Loan Proposal
Enlace Opcional 2 - Presupuesto Detallado
Loan Proposal
CH-L1085
July 29, 2014
Loan Proposal
Enlace Opcional 4 - Resumen de Indicadores de Resultado
Loan Proposal
CH-L1085
July 29, 2014
Loan Proposal
Enlace Opcional 5 - Lista tentativa de entidades beneficiarias del Programa
Loan Proposal
CH-L1085
July 29, 2014
Loan Proposal
Enlace Opcional 6 - Documento Diagnóstico A
Loan Proposal
CH-L1085
July 29, 2014
Loan Proposal
Enlace Opcional 11 - Mapa del Poder Ejecutivo y Servicios de Chile
Loan Proposal
CH-L1085
July 29, 2014

Implementation

Title
Type
Project Number
Date Published
Annual Project Audited Financial Statement
Informe 319-2021 3298 OC-CH Publicado CGR.pdf
Annual Project Audited Financial Statement
CH-L1085
July 30, 2021
Annual Project Audited Financial Statement
Informe Final 162-2021 3298.pdf
Annual Project Audited Financial Statement
CH-L1085
July 30, 2021
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2020 - Public Report.pdf
Project Monitoring Report ( Public version)
CH-L1085
July 20, 2021
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2020 - Public Report.pdf
Project Monitoring Report ( Public version)
CH-L1085
March 09, 2021
Annual Project Audited Financial Statement
INFORME FINAL 165-2020 3298 OC-CH.pdf
Annual Project Audited Financial Statement
CH-L1085
December 10, 2020
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2019-Public Report.pdf
Project Monitoring Report ( Public version)
CH-L1085
August 24, 2020
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2019-Public Report.pdf
Project Monitoring Report ( Public version)
CH-L1085
February 12, 2020
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2018-Public Report.pdf
Project Monitoring Report ( Public version)
CH-L1085
October 15, 2019
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2018-Public Report.pdf
Project Monitoring Report ( Public version)
CH-L1085
December 14, 2018
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2017-Public Report.pdf
Project Monitoring Report ( Public version)
CH-L1085
August 02, 2018
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2016-Public Report.pdf
Project Monitoring Report ( Public version)
CH-L1085
February 15, 2018
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2017-Public Report.pdf
Project Monitoring Report ( Public version)
CH-L1085
February 15, 2018
Procurement Plan
PA 3298-OC-CH. Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano. Dic 2017 .XLSX
Procurement Plan
CH-L1085
January 02, 2018
Procurement Plan
3298-OC-CH. Programa de Mejora de la Gestión Pública y de los Servicios al Ciudadano. Plan de Adquisiciones actualizado a Octubre 2017.xlsx
Procurement Plan
CH-L1085
November 21, 2017
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2016-Public Report
Project Monitoring Report ( Public version)
CH-L1085
December 28, 2016
Project Monitoring Report ( Public version)
CH-L1085 Second period Jan-Dec 2015-Public Report
Project Monitoring Report ( Public version)
CH-L1085
June 27, 2016
Project Monitoring Report ( Public version)
CH-L1085 First period Jan-Jun 2015-Public Report
Project Monitoring Report ( Public version)
CH-L1085
March 21, 2016
Project Monitoring Report ( Public version)
CH-L1085 Segundo período enero-diciembre 2014-Public Report
Project Monitoring Report ( Public version)
CH-L1085
March 18, 2016

Completed

Title
Type
Project Number
Date Published
Project Completion Report
Informe de Terminacion de Proyecto PCR CH-L1085 - Publicacion.pdf
Project Completion Report
CH-L1085
December 14, 2021

DATA ACCESS AND LICENSING

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