The vision benefit covers vision care services, including exams, lenses, and frames, in the U.S. and other countries. Cigna Global is your plan administrator for medical, dental and vision services.
Below you will find relevant information about your plan.
Cigna Global contact information | Cigna Global Mobile App: Benefits and how to download
To receive vision care, you will be required to pay for the services received and then file a claim for reimbursement. Please request an itemized bill or detailed receipt from the provider before you file a claim.
In the US, check to be sure your provider is in-network by using the Cigna Health Benefits website (www.cignahealthbenefits.com) or mobile app, or by calling the number on your Cigna Global ID card. Be sure to show your Cigna Global ID card to the provider prior to receiving care.
You can submit a claim for services you paid out of pocket through the Cigna Health Benefits website, mobile app, fax or by postal mail. Click here for the claim form if you submit a claim by fax or postal mail. Claims cannot be filed via email.
The fastest and preferred method is to submit your claim on the Cigna Health Benefits website or mobile app. For specific steps to file a claim, click here. Once Cigna processes your claim(s), you will receive a Settlement Note (SN) containing details about your claim, including a summary of the services claimed and the amount paid by the Medical Program. It will also indicate if additional information is required.