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Mental Health Resources
Mental Health Resources
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A woman holding a baby and looking at a computer screen. Equity - Inter-American Development Bank - IDB
For members based in the U.S. or Puerto Rico

Call: Call Cigna Healthcare at the number on your ID card: 1-800-432-3637. Say “behavioral health” and you will be connected to a OneGuide team that focuses on any behavioral health concerns. Immediate help is available, or you can ask for an in-person or virtual appointment with an in-network behavioral provider to help your situation.

Call here

Go online: Go to www.mycigna.com to access behavioral resources. Select the option to “Find Care and Costs” or “Find Care” to schedule an in-person or virtual appointment with an in-network behavioral provider to help your situation or chose “Talk to a doctor” for immediate care. 

Webpage

Go mobile: Go to the mycigna mobile app and click on “find care” on the bottom menu to find immediate care or to schedule an in-person or virtual appointment with an in-network behavioral provider to help your situation. You can also select “mental health support” from the main menu to access additional behavioral resources, including apps and podcasts.

Download app

Note that Cigna Healthcare provides three free sessions with an in-network behavior health provider through its own Employee Assistance Program (EAP - this is in addition to the one provided by the IDB Group mentioned below). Make sure to check the box to see providers that provide EAP appointments to take advantage of the Cigna Healthcare EAP and obtain your authorization number to give to your provider so they know to submit the claim to the EAP benefit.

For members based outside the U.S. or Puerto Rico

You can access Cigna Global’s mental health resources to help support you and your dependent’s mental health. You have 24-hour access to a live doctor consultation by phone or video with the Cigna Wellbeing® app, as well as a range of lifestyle and well-being resources, including:

  •  Initial mental health assessment.
  • Psychiatry referrals.
  • Consultations with a licensed doctor for non-emergency symptoms.
  • Consultations for other specialties, including: pediatrics, orthopedics, dermatology, obstetrics and gynecology, gastroenterology, back pain and internal medicine.

Install the Cigna Wellbeing® app: Apple iOS | Google Android
More information: Apps and Telehealth

Resources: Click here to find “How To” videos and additional information on how to contact Cigna Global, How to file a claim, about the settlement process, what to do in the case of hospitalization, and more.

For members based in the U.S. or Puerto Rico

Call: Call Cigna Healthcare at the number on your ID card: 1-800-432-3637. Say “behavioral health” and you will be connected to a OneGuide team that focuses on any behavioral health concerns. Immediate help is available, or you can ask for an in-person or virtual appointment with an in-network behavioral provider to help your situation.

Call here

Go online: Go to www.mycigna.com to access behavioral resources. Select the option to “Find Care and Costs” or “Find Care” to schedule an in-person or virtual appointment with an in-network behavioral provider to help your situation or chose “Talk to a doctor” for immediate care. 

Webpage

Go mobile: Go to the mycigna mobile app and click on “find care” on the bottom menu to find immediate care or to schedule an in-person or virtual appointment with an in-network behavioral provider to help your situation. You can also select “mental health support” from the main menu to access additional behavioral resources, including apps and podcasts.

Download app

Note that Cigna Healthcare provides three free sessions with an in-network behavior health provider through its own Employee Assistance Program (EAP - this is in addition to the one provided by the IDB Group mentioned below). Make sure to check the box to see providers that provide EAP appointments to take advantage of the Cigna Healthcare EAP and obtain your authorization number to give to your provider so they know to submit the claim to the EAP benefit.

For members based outside the U.S. or Puerto Rico

You can access Cigna Global’s mental health resources to help support you and your dependent’s mental health. You have 24-hour access to a live doctor consultation by phone or video with the Cigna Wellbeing® app, as well as a range of lifestyle and well-being resources, including:

  •  Initial mental health assessment.
  • Psychiatry referrals.
  • Consultations with a licensed doctor for non-emergency symptoms.
  • Consultations for other specialties, including: pediatrics, orthopedics, dermatology, obstetrics and gynecology, gastroenterology, back pain and internal medicine.

Install the Cigna Wellbeing® app: Apple iOS | Google Android
More information: Apps and Telehealth

Resources: Click here to find “How To” videos and additional information on how to contact Cigna Global, How to file a claim, about the settlement process, what to do in the case of hospitalization, and more.

The Employee Assistance Program (EAP) is offered through TELUS Health (formerly LifeWorks). It provides free and confidential counseling services, which can help you address a broad body of issues that can affect your mental and emotional well-being. 

A woman holding glasses and smiling. Health - Inter-American Development Bank - IDB
The EAP through TELUS Health is an innovative well-being solution that is available 24/7 to help you:
  • Get guidance from professional advisors, any time, about any issue, either work-related or in your personal life. 
  • Speak with a counselor if you have a problem you feel you do not have the emotional tools to face by yourself. 
  • Access a wealth of online resources and information to support your mental, physical, social, and financial well-being. 
  • Keep you updated through the platform's News Feed 
A close-up of a handshake. Wellness - Inter-American Development Bank - IDB
TELUS Health can help with these specific issues:
  • Health and Safety Concerns 
  • Financial and Legal Topics 
  • Work-related issues 
  • Relationship and family matters 
  • Support for managers 

 

https://one.telushealth.com             1 (800) 433-7916 (U.S.)      | 1 (905) 886-3605  (Canada)

To download the TELUS Health Mobile App:     Apple iOS           |       Google Android 

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