Simplifying Lives (SL): The impact of the management of information technologies and citizens relationship on the quality of public service delivery and on citizen satisfaction

Extend the SV initiative to gain a better understanding of the factors that affect citizen satisfaction in LAC countries, and in particular the impact of digital solutions. Lessons learned from previous pilot project will be added to the SV methodology and a new measurement will be performed.

Project Detail

Country

Regional

Project Number

RG-T2995

Approval Date

August 24, 2017

Project Status

Closed

Project Type

Technical Cooperation

Sector

REFORM / MODERNIZATION OF THE STATE

Subsector

E-GOVERNMENT

Lending Instrument

Lending Instrument Code

Modality

Facility Type

Environmental and Social Impact Category (ESIC)

Category C: Likely to cause minimal or no negative environmental and associated social impacts

Total Cost

USD 362,000.00

Country Counterpart Financing

USD 0.00

Original Amount Approved

USD 362,000.00

Financial Information

Operation Number	Lending Type	Reporting Currency	Reporting Date	Signed Date	Fund	Financial Instrument
ATN/OC-16308-RG	Sovereign Guaranteed	USD - United States Dollar	Jun. 27, 2025	Aug. 24, 2017	Ordinary Capital	Nonreimbursable

Operation Number

ATN/OC-16308-RG

Lending Type: Sovereign Guaranteed
Reporting Currency: USD - United States Dollar
Reporting Date: Jun. 27, 2025
Signed Date: Aug. 24, 2017
Fund: Ordinary Capital
Financial Instrument: Nonreimbursable

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