Citizen Services Quality Improvement Program
The objective of the project is to improve the delivery of a wide range of services to the public, considering: i) institutional strengthening and the improvement of the processes related to these services; ii) expansion and innovation of the current network of services through the creation of new centers specialized in administrative areas; and iii) establishment of new centers which allow the city's population to access the programs offered by the municipal government.

Project Detail

Country

Colombia

Project Number

CO-L1011

Approval Date

July 19, 2006

Project Status

Closed

Project Type

Loan Operation

Sector

REFORM / MODERNIZATION OF THE STATE

Subsector

DECENTRALIZATION & INTERGOVERNMENTAL RELATIONS

Lending Instrument

Préstamo de Inversión

Lending Instrument Code

INV

Modality

ESP (Specific Investment Operation)

Facility Type

-

Environmental and Social Impact Category (ESIC)

Category B13(R): (R) Uncategorized Directive B.13

Total Cost

USD 10,000,000.00

Country Counterpart Financing

USD 0.00

Original Amount Approved

USD 10,000,000.00
Financial Information
Operation Number Lending Type Reporting Currency Reporting Date Signed Date Fund Financial Instrument
1759/OC-CO Sovereign Guaranteed USD - United States Dollar Ordinary Capital Single Currency Facility
Operation Number 1759/OC-CO
  • Lending Type: Sovereign Guaranteed
  • Reporting Currency: USD - United States Dollar
  • Reporting Date:
  • Signed Date:
  • Fund: Ordinary Capital
  • Financial Instrument: Single Currency Facility

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 Closed Phase
https://www.iadb.org/document.cfm?id=EZSHARE-1758846162-1046
Project Completion Report
COLOMBIA - Programa de Mejoramiento de la Calidad de los Servicios al Ciudadano (CO-L1011) - Informe de Terminac [36892316].PDF
Oct. 02, 2015
Spanish
 Implementation Phase
https://www.iadb.org/document.cfm?id=EZSHARE-1856068004-1719
Project Monitoring Report ( Public version)
Relatório para publicação_PMR-_CO-L1011-2011-1º-Período [36623898].PDF
Jan. 12, 2012
Portuguese
https://www.iadb.org/document.cfm?id=EZSHARE-1856068004-2073
Project Monitoring Report ( Public version)
Rapport pour Publication_PMR-_CO-L1011-2011-1º-Período [36624483].PDF
Jan. 12, 2012
French
https://www.iadb.org/document.cfm?id=EZSHARE-1856068004-2427
Project Monitoring Report ( Public version)
Informe para Publicación_PMR-_CO-L1011-2011-1º-Periodo [36625039].PDF
Jan. 12, 2012
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1856068004-2785
Project Monitoring Report ( Public version)
Report for Publication_PMR-_CO-L1011-2011-1º-Period [36625602].PDF
Jan. 12, 2012
English
https://www.iadb.org/document.cfm?id=EZSHARE-1856068004-137
Project Monitoring Report ( Public version)
Relatório para publicação_PMR-_CO-L1011-2010-2º-Período [36310138].PDF
Aug. 10, 2011
Portuguese
https://www.iadb.org/document.cfm?id=EZSHARE-1856068004-1323
Project Monitoring Report ( Public version)
Report for Publication_PMR-_CO-L1011-2010-2º-Period [36313190].PDF
Aug. 10, 2011
English
https://www.iadb.org/document.cfm?id=EZSHARE-1856068004-533
Project Monitoring Report ( Public version)
Rapport pour Publication_PMR-_CO-L1011-2010-2º-Período [36312030].PDF
Aug. 10, 2011
French
https://www.iadb.org/document.cfm?id=EZSHARE-1856068004-928
Project Monitoring Report ( Public version)
Informe para Publicación_PMR-_CO-L1011-2010-2º-Periodo [36312617].PDF
Aug. 10, 2011
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1758846162-211
Procurement Plan
Plan de Adquisiciones [1306222].XLS
Dec. 31, 1999
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1758846162-576
Procurement Plan
Plan de Adquisiciones [11099678].XLS
Dec. 31, 1999
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1274791288-13689
Loan Contract
Programa de Mejoramiento de la Calidad de los Servicios al Ciudadano [726236].DOC
Dec. 31, 1999
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1274791288-13702
Loan Contract
Programa de Mejoramiento de la Calidad de los Servicios al Ciudadano [726233].DOC
Dec. 31, 1999
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1274791288-13776
Loan Contract
Programa de Mejoramiento de la Calidad de los Servicios al Ciudadano [726234].DOC
Dec. 31, 1999
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1274791288-13813
Loan Contract
Programa de Mejoramiento de la Calidad de los Servicios al Ciudadano [726232].DOC
Dec. 31, 1999
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1758846162-184
Loan Proposal
Mejoramiento de la Calidad de los Servicios al Ciudadano [772584].PDF
Dec. 31, 1999
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1758846162-185
Loan Proposal
Improving the Quality of Public Services [772587].PDF
Dec. 31, 1999
English
 Other Documents
https://www.iadb.org/document.cfm?id=EZSHARE-1758846162-84
Project Concept Document
Fortalecimiento Institucional para la Prestación de Servicios al Ciudadano [639192].PDF
Dec. 31, 1999
Spanish
 Preparation Phase
https://www.iadb.org/document.cfm?id=EZSHARE-1758846162-55
Project Outline
Fortalecimiento Institucional para la Prestación de Servicios al Ciudadano [561912].PDF
Dec. 31, 1999
Spanish

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