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Program to improve Ctizen Service Management
Alignment of the organizational structure with the strategic priorities of government.

Project Detail

Country

Ecuador

Project Number

EC-L1118

Approval Date

November 13, 2013

Project Status

Closed

Project Type

Loan Operation

Sector

REFORM / MODERNIZATION OF THE STATE

Subsector

REFORM AND PUBLIC SECTOR SUPPORT

Lending Instrument

Préstamo de Inversión

Lending Instrument Code

INV

Modality

ESP (Specific Investment Operation)

Facility Type

-

Environmental Classification

Likely to cause minimal or no negative environmental and associated social impacts

Total Cost

USD 270,264,987.25

Country Counterpart Financing

USD 264,987.25

Original Amount Approved

USD 270,000,000.00

Financial Information
Operation Number Lending Type Reporting Currency Reporting Date Signed Date Fund Financial Instrument
3073/OC-EC Sovereign Guaranteed USD - United States Dollar Ordinary Capital Flexible Financing Facility
Operation Number 3073/OC-EC
  • Lending Type: Sovereign Guaranteed
  • Reporting Currency: USD - United States Dollar
  • Reporting Date:
  • Signed Date:
  • Fund: Ordinary Capital
  • Financial Instrument: Flexible Financing Facility

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Other Documents
https://www.iadb.org/document.cfm?id=EZSHARE-1292805585-28807
Electronic Links
EC-L1118_PCR_Required link 3.xlsx
Feb. 01, 2021
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-2023462968-7
Electronic Links
PMR Operational Report cambios en la matriz.pdf
Jan. 13, 2021
English
https://www.iadb.org/document.cfm?id=EZSHARE-2023462968-8
Electronic Links
DEM EC-L1118.pdf
Jan. 13, 2021
English
https://www.iadb.org/document.cfm?id=EZSHARE-2023462968-6
Electronic Links
PMR Operational Report (13).xlsx
Jan. 13, 2021
English
https://www.iadb.org/document.cfm?id=EZSHARE-1377524799-2
Financial Statements
EFA 2013 - 2014_ Informe de auditoria EFAs [39606453].PDF
Dec. 11, 2015
Spanish
Closed Phase
https://www.iadb.org/document.cfm?id=EZSHARE-2023462968-11
Project Completion Report
Informe de Terminacion de Proyecto PCR EC-L1118.pdf
Jan. 13, 2021
English
Implementation Phase
https://www.iadb.org/document.cfm?id=EZSHARE-1377524799-4928
Annual Project Audited Financial Statement
Estado de Efectivo Recibido y Desembolsos Efectuados 01-01-2019 al 30-11-2019_12172019155232.pdf
Nov. 25, 2020
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-293879754-9
Project Monitoring Report ( Public version)
EC-L1118 First period Jan-Jun 2016-Public Report [40801324].PDF
Dec. 28, 2016
English
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-47
Specific Procurement Notices
EC-L1118 [40746141].PDF
Nov. 15, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-45
Specific Procurement Notices
EC-L1118 [40388020].PDF
Jul. 12, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-44
Specific Procurement Notices
EC-L1118 [40377205].PDF
Jul. 05, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-293879754-8
Project Monitoring Report ( Public version)
EC-L1118 Second period Jan-Dec 2015-Public Report [40359713].PDF
Jun. 23, 2016
English
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-43
Specific Procurement Notices
EC-L1118 [40263410].PDF
Apr. 29, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-46
Annual Project Audited Financial Statement
EFA 2015 - 3073_OC-EC Inf_ Auditoria Estados Financieros del programa para mejorar la gestion de servicio a la c [40400665].PDF
Sep. 07, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-293879754-7
Project Monitoring Report ( Public version)
EC-L1118 First period Jan-Jun 2015-Public Report [40211840].PDF
Mar. 29, 2016
English
https://www.iadb.org/document.cfm?id=EZSHARE-293879754-6
Project Monitoring Report ( Public version)
EC-L1118 Second period Jan-Dec 2014-Public Report [40209321].PDF
Mar. 28, 2016
English
https://www.iadb.org/document.cfm?id=EZSHARE-293879754-5
Project Monitoring Report ( Public version)
EC-L1118 First period Jan-Jun 2014-Public Report [40193627].PDF
Mar. 21, 2016
English
https://www.iadb.org/document.cfm?id=EZSHARE-293879754-4
Project Monitoring Report ( Public version)
EC-L1118 Second period Jan-Dec 2013-Public Report [40171345].PDF
Mar. 16, 2016
English
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-42
Specific Procurement Notices
EC-L1118 [40151007].PDF
Mar. 03, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-41
Specific Procurement Notices
EC-L1118 [40148890].PDF
Mar. 02, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-40
Specific Procurement Notices
EC-L1118 [40142591].PDF
Feb. 29, 2016
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-39
Specific Procurement Notices
EC-L1118 [39863577].PDF
Sep. 19, 2015
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-38
Specific Procurement Notices
EC-L1118 [39844759].PDF
Sep. 09, 2015
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-36
General Procurement Notices
EC-L1118 [39834192].PDF
Sep. 03, 2015
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-37
Specific Procurement Notices
EC-L1118 [39834193].PDF
Sep. 03, 2015
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-35
Specific Procurement Notices
EC-L1118 [38831834].PDF
Jun. 02, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-34
General Procurement Notices
EC-L1118 [38772761].PDF
May. 02, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-2056220512-2195
Loan Contract
Contrato - Programa de Mejoramiento de la Calidad de los Servicios Públicos [38349898].PDF
Jan. 08, 2014
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-32
Loan Proposal
Programa de Mejoramiento de la Calidad de los Servicios Publicos_ Propuesta de Prestamo [38203991].PDF
Oct. 30, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-33
Loan Proposal
Program to Improve Public Service Quality_ Loan Proposal [38203992].PDF
Oct. 30, 2013
English
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-31
Loan Proposal
Enlace Opcional - Costos Anualizados de Productos para Matriz de Resultados [38173701].docx
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-28
Loan Proposal
Enlace Opcional - PMR [38076658].PDF
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-29
Loan Proposal
Enlace Opcional - Grupo de Control [38080054].PDF
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-30
Loan Proposal
Enlace Opcional - Plan de Mitigación Social [38080077].xls
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-27
Loan Proposal
Enlace Opcional - Lecciones Aprendidas de proyectos similares financiados por el Banco [38072663].docx
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-20
Loan Proposal
Enlace Opcional - Sistema Integrado de Encuestas de Hogares [38049313].PDF
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-21
Loan Proposal
Enlace Opcional - Plan de Desembolso [38050337].xlsx
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-22
Loan Proposal
Enlace Opcional - Estrategia de Intervención para el mejoramiento del Bono de Desarrollo Humano [38050387].xlsx
Oct. 30, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-23
Loan Proposal
Enlace Opcional - Estrategia de Intervención para el mejoramiento del Bono de Desarrollo Humano [38050445].PPT
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-24
Loan Proposal
Enlace Opcional - Evaluación de Avance del Programa EC-L1094 [38050458].PDF
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-293879754-3
Loan Proposal
Enlace Opcional - Análisis Económico [38049278].docx
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-25
Loan Proposal
Enlace Opcional - Reforma Democrática del Estado [38050770].PDF
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-26
Loan Proposal
Enlace Opcional - Salvaguardias [38051468].doc
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-18
Loan Proposal
Enlace Opcional - Proyecto de Inversión SENPLADES [38049288].docx
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-19
Loan Proposal
Enlace Opcional - Programa de rediseño de la función pública [38049302].doc
Oct. 31, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-11
Loan Proposal
Plan de Inversion de Reestructuraci_on Institucional [38013776].docx
Oct. 30, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-12
Loan Proposal
Enlace Opcional - Presupuesto Detallado [38013844].xlsx
Oct. 30, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-13
Loan Proposal
Enlace Opcional - Resumen ejecutivo - Evaluaciones intermedias [38013878].docx
Oct. 30, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-293879754-2
Loan Proposal
Enlace obligatorio _2 - Plan de monitoreo y evaluaci_on [38013852].docx
Oct. 30, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-14
Loan Proposal
Enlace Opcional - Logica Vertical [38013899].docx
Oct. 30, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-15
Loan Proposal
Enlace opcional - Analisis Economico B - evidencia [38013938].xls
Oct. 30, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-16
Loan Proposal
Enlace Obligatorio - Plan de Adquisiciones [38013953].xlsx
Oct. 30, 2013
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-432657196-17
Annual Project Audited Financial Statement
EFAS 2016 3073-OC-EC Programa de Mejoramiento de la Gestión de Servicios al Ciudadano.pdf
Jul. 10, 2017
English
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-1936
Project Monitoring Report ( Public version)
EC-L1118 Second period Jan-Dec 2017-Public Report.pdf
Aug. 02, 2018
English
https://www.iadb.org/document.cfm?id=EZSHARE-2056220512-5405
Loan Contract
Contrato Modificatorio No. 1 - Programa de Mejoramiento de la Calidad de los Servicios.pdf
Aug. 14, 2018
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-313
Project Monitoring Report ( Public version)
EC-L1118 Second period Jan-Dec 2016-Public Report.pdf
Feb. 14, 2018
English
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-31559
Project Monitoring Report ( Public version)
EC-L1118 First period Jan-Jun 2018-Public Report.pdf
Dec. 14, 2018
English
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-32261
Project Monitoring Report ( Public version)
EC-L1118 Second period Jan-Dec 2018-Public Report.pdf
Oct. 15, 2019
English
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-32897
Project Monitoring Report ( Public version)
EC-L1118 First period Jan-Jun 2019-Public Report.pdf
Feb. 12, 2020
English
https://www.iadb.org/document.cfm?id=EZSHARE-1132444900-19481
Specific Procurement Notices
EC-L1118 1243.pdf
Oct. 15, 2018
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-522669563-970
Project Monitoring Report ( Public version)
EC-L1118 First period Jan-Jun 2017-Public Report.pdf
Feb. 15, 2018
English
https://www.iadb.org/document.cfm?id=EZSHARE-1132444900-20977
Specific Procurement Notices
EC-L1118 1374.pdf
Nov. 16, 2018
Spanish
https://www.iadb.org/document.cfm?id=EZSHARE-1573832777-17
Loan Proposal
Enlace Obligatorio - PEP and POA [38014225].MPP
Oct. 30, 2013
Spanish
Preparation Phase
https://www.iadb.org/document.cfm?id=EZSHARE-2023462968-2
Project Profile
Programa de Mejoramiento de la Gestion de Servicios al Ciudadano_ Perfil de Proyecto [37681360].PDF
Apr. 01, 2013
Spanish

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