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Programa de Asistencia al Empleado
Programa de asistencia al empleado (EAP)
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A woman holding a baby and looking at a computer screen. Equity - Inter-American Development Bank - IDB
For members based in the U.S. or Puerto Rico

Call: Call Cigna Healthcare at the number on your ID card: 1-800-432-3637. Say “behavioral health” and you will be connected to a OneGuide team that focuses on any behavioral health concerns. Immediate help is available, or you can ask for an in-person or virtual appointment with an in-network behavioral provider to help your situation.

Call here

Go online: Go to www.mycigna.com to access behavioral resources. Select the option to “Find Care and Costs” or “Find Care” to schedule an in-person or virtual appointment with an in-network behavioral provider to help your situation or chose “Talk to a doctor” for immediate care. 

Webpage

Go mobile: Go to the mycigna mobile app and click on “find care” on the bottom menu to find immediate care or to schedule an in-person or virtual appointment with an in-network behavioral provider to help your situation. You can also select “mental health support” from the main menu to access additional behavioral resources, including apps and podcasts.

Download app

Note that Cigna Healthcare provides three free sessions with an in-network behavior health provider through its own Employee Assistance Program (EAP - this is in addition to the one provided by the IDB Group mentioned below). Make sure to check the box to see providers that provide EAP appointments to take advantage of the Cigna Healthcare EAP and obtain your authorization number to give to your provider so they know to submit the claim to the EAP benefit.

For members based outside the U.S. or Puerto Rico

You can access Cigna Global’s mental health resources to help support you and your dependent’s mental health. You have 24-hour access to a live doctor consultation by phone or video with the Cigna Wellbeing® app, as well as a range of lifestyle and well-being resources, including:

  •  Initial mental health assessment.
  • Psychiatry referrals.
  • Consultations with a licensed doctor for non-emergency symptoms.
  • Consultations for other specialties, including: pediatrics, orthopedics, dermatology, obstetrics and gynecology, gastroenterology, back pain and internal medicine.

Install the Cigna Wellbeing® app: Apple iOS | Google Android
More information: Apps and Telehealth

Resources: Click here to find “How To” videos and additional information on how to contact Cigna Global, How to file a claim, about the settlement process, what to do in the case of hospitalization, and more.

For members based in the U.S. or Puerto Rico

Call: Call Cigna Healthcare at the number on your ID card: 1-800-432-3637. Say “behavioral health” and you will be connected to a OneGuide team that focuses on any behavioral health concerns. Immediate help is available, or you can ask for an in-person or virtual appointment with an in-network behavioral provider to help your situation.

Call here

Go online: Go to www.mycigna.com to access behavioral resources. Select the option to “Find Care and Costs” or “Find Care” to schedule an in-person or virtual appointment with an in-network behavioral provider to help your situation or chose “Talk to a doctor” for immediate care. 

Webpage

Go mobile: Go to the mycigna mobile app and click on “find care” on the bottom menu to find immediate care or to schedule an in-person or virtual appointment with an in-network behavioral provider to help your situation. You can also select “mental health support” from the main menu to access additional behavioral resources, including apps and podcasts.

Download app

Note that Cigna Healthcare provides three free sessions with an in-network behavior health provider through its own Employee Assistance Program (EAP - this is in addition to the one provided by the IDB Group mentioned below). Make sure to check the box to see providers that provide EAP appointments to take advantage of the Cigna Healthcare EAP and obtain your authorization number to give to your provider so they know to submit the claim to the EAP benefit.

For members based outside the U.S. or Puerto Rico

You can access Cigna Global’s mental health resources to help support you and your dependent’s mental health. You have 24-hour access to a live doctor consultation by phone or video with the Cigna Wellbeing® app, as well as a range of lifestyle and well-being resources, including:

  •  Initial mental health assessment.
  • Psychiatry referrals.
  • Consultations with a licensed doctor for non-emergency symptoms.
  • Consultations for other specialties, including: pediatrics, orthopedics, dermatology, obstetrics and gynecology, gastroenterology, back pain and internal medicine.

Install the Cigna Wellbeing® app: Apple iOS | Google Android
More information: Apps and Telehealth

Resources: Click here to find “How To” videos and additional information on how to contact Cigna Global, How to file a claim, about the settlement process, what to do in the case of hospitalization, and more.

El Programa de asistencia al empleado (EAP) se ofrece a través de TELUS Health (anteriormente LifeWorks). Proporciona servicios de asesoramiento gratuitos y confidenciales, que pueden ayudarle a abordar una amplia gama de problemas que pueden afectar su bienestar mental y emocional.

A woman holding glasses and smiling. Health - Inter-American Development Bank - IDB
El EAP, a través de TELUS Health, es una solución de bienestar innovadora que está disponible las 24 horas del día, 7 días de la semana, para ayudarlo a:
  • Obtener orientación de asesores profesionales, en cualquier momento, sobre cualquier tema, ya sea relacionado con el trabajo o con su vida personal.
  • Hablar con un consejero si tiene un gran problema. 
  • Acceder a una gran cantidad de recursos e información en línea para apoyar su bienestar mental, físico, social y financiero.
  • Mantenerlo al día a través de la sección de noticias de la plataforma.
A close-up of a handshake. Wellness - Inter-American Development Bank - IDB
TELUS Health puede ayudar con estos problemas específicos:
  • Preocupaciones de salud y seguridad.
  • Temas financieros y legales.
  • Cuestiones relacionadas con el trabajo.
  • Relaciones y asuntos familiares.
  • Apoyo para gerentes.

 

https://one.telushealth.com             1 (800) 433-7916 (U.S.)      | 1 (905) 886-3605  (Canada)

Para descargar la aplicación móvil de TELUS Health:     Apple iOS           |       Google Android 

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