The Data and Digital Government Cluster promotes a comprehensive vision of digital transformation that includes institutional strengthening, governance, regulatory framework, and technological services. This digital transformation of the public sector supports the country's competitiveness and social inclusion by emphasizing the national data strategy and the cybersecurity policy necessary to protect cyberspace.
OUR LATEST BLOGS
- 8 lessons from Estonia´s digital transformation for Latin America and the Caribbean By Miguel A. Porrúa, Florencia Baudino and Elena Faba
- Digitalizing public service delivery in Haiti: challenges and opportunities By Takady Mamadou Konaté, Stevens Simplus and Laura Giles Álvarez
- To bring governments into the digital age, start with the people who will make it happen By Benjamin Roseth
- Four lessons on automation in the public sector from a survey of more than 9,000 officials in the region By Benjamin Roseth, Javier Fuenzalida, Francisco Suárez and Rodrigo Salas (Spanish)
- Good digitalization does not happen on its own: it requires good human decisions, By Lea Giménez
- Data and maps: The good government navigation chart By José Antonio Mejía, Karla Yee Amézaga and Catalina Valle (Spanish)
- It is time to unite two agendas: digital transformation and public employment By Miguel A. Porrúa - Edgardo Mosqueira (Spanish)
- Public services during the pandemic: What did we learn from the experience of public employees? By Benjamin Roseth and Karla Yee Amézaga
- Public services during the pandemic: What have we learned from citizens? By Benjamin Roseth, Karla Yee Amézaga and Angela Reyes (Spanish)
- Digital Government: 5 pillars that allow the government to offer services without leaving home By Benjamin Roseth (Spanish)
- Data governance: The origin By José Antonio Mejía and Karla Yee Amézaga (Spanish)
- Trust and quality of public services: What does it mean to trust the government? By Alejandro Pareja and Marcela Morales (Spanish)
- Digital Identification: The key to providing digital services during the pandemic By Arturo Muente Kunigami (Spanish)
- Protection of personal data and the post-pandemic "new normal" By Florencia Serale (Spanish)
- Simplifying Lives: Can Governments Make Our Lives Less Complicated? By Alejandro Pareja (Spanish)
- Digital channels in the management of COVID-19: The case of the Dominican Republic By Juan Cruz Vieyra and Anniete Cohn-Lois (Spanish)
NUESTRAS PUBLICACIONES
Trámites y Servicios Públicos
- Our unexplored wealth: towards modern public asset management
- Simplifying Lives: Quality Management and Satisfaction in Public Services 2018
- Simplifying Lives: Quality Management and Satisfaction in Public Services: Brazilian States 2018 (Portuguese only)
- Wait No More: Citizens, Red Tape and Digital Government – Caribbean Edition
- Wait No More
- Simplifying Lives
- Governments that Serve
- The Importance of Clarity: Impacts of Colombia’s 'Lenguaje Claro' Program on Reducing Administrative Burdens
- Lessons learned from the National Plan for the Simplification of Procedures in Ecuador (Spanish only)
- Reducing the access gap to legal services in Mexico City: the experience of "the lawyer in your house" (Spanish only)
Serie “Innovations in Public Service Delivery”:
- #6: The Management of Integrated Service Delivery: Lessons from Canada
- #5: Improving Service Delivery through Information Integration: building a single view of the citizen
- #4: Predictive analytics: Driving improvement from data
- #3: Uncomplicate to Advance: The Minas Fácil case
- #2: Online services as a citizen's right: the case of Spain
- #1: Can 311 Call Centers Improve Service Delivery?
Digital Transformation
- Increasing the Take-up of Public Health Services: An Experiment on Nudges and Digital Tools in Uruguay
- Digital Transformation and Public Employment: The Future of Government Work
- Servicios públicos y gobierno digital durante la pandemia: Perspectivas de los ciudadanos, los funcionarios y las instituciones públicas
- Cloud computing: Contribution to the development of digital ecosystems in Southern Cone countries (Spanish only)
- From Information to Actionable Intelligence: Adapting Governments to Data Analytics
- How to Achieve and Sustain Government Digital Transformation
Registries, Identity and Digital Identity
- Civil registries and identification offices: Analysis and country facts (Spanish only)
- A History of Transformation: Lessons from the Modernization of Ecuador's Civil Registry (Spanish only)
- Identity management and its impact on the digital economy (Spanish only)
- Civil registration and vital statistics as a tool to improve public management
- Toward Universal Birth Registration: A Systematic Approach to the Application of ICT
- International Identity Management Conference: Proceedings
Cybersecurity
- Cybersecurity Guide for Smart Cities (Spanish only)
- Cybersecurity training program for Latin America and the Caribbean (Spanish only)
- Protecting digital healthcare - A guide to cybersecurity in the healthcare sector
- 2020 Cybersecurity Report: Risk, Progress and the way forward in Latin America and the Caribbean
- Cybersecurity preparedness of the electricity sector in Latin America (Spanish only)
- Impact of Digital Security Incidents in Colombia
- Cybersecurity 2016: Are We Ready in Latin America and the Caribbean?
- Advanced experiences in cybersecurity: South Korea, US, Israel and Estonia
Emerging data and technologies
- Prometea: Transforming the administration of justice with artificial intelligence tools (Spanish only)
- Blockchain in public administration: A lot of noise and too few blocks? (Spanish only)
- Open data in Latin America and the Caribbean (Spanish only)
- Toward and Open Data Demand Assessment and Segmentation Methodology
- Big data in the public sector: selected applications and lessons learned
Official statistics
- The Value of Official Statistics: Lessons from Intergovernmental Transfers
- Toolbox for data visualization of national statistical offices (Spanish only)
- Who wants to know?: The Political Economy of Statistical Capacity in Latin America
- Statistical capacity: A proposal for its measurement (Spanish only)
- The political economy of statistical capacity: A practical approach (Spanish only)
- The political economy of statistical capacity: A review of the literature (Spanish only)
- The political economy of statistical capacity: A theoretical approach (Spanish only)
ALGUNOS DE NUESTROS PROYECTOS
- Ciberlac: It is a Network of Excellence in Cybersecurity in Latin America and the Caribbean that regionally brings together universities and research centers in the field of cybersecurity. It facilitates collaboration and the exchange of knowledge, experiences and resources among its member institutions, and promotes the creation of synergies in order to enhance their educational and research capabilities.
- DigiGob: A fast-to-deploy digital government solution that enables public transactions in the cloud without the need for physical interaction between citizens and officials, and without interrupting the continuity of operations
- Strengthening Cybersecurity in Uruguay: This program contributes to strengthening the country's capacity to protect its digital space by improving prevention, detection, and response to cyberattacks.
- Program for the Improvement of Public Services and State-Citizen Interaction: The objective of the program is to contribute to the reduction of transactional costs of the interaction of citizens and companies with the central administration by simplifying procedures, expanding the coverage of online services, and promoting access for citizens –particularly those from lower-income segments.
- National Catalog of Regulations, Procedures, and Services of Mexico: Project prepared by CONAMER with IDB resources. The Catalog is a multilevel portal, an important innovation at the international level. It incorporates information from 3 levels of government, which requires, in addition to technological solution, a complex regulatory and governance framework
- Program to Strengthen the Statistical Capacity of the National Institute of Statistics and Census (INDEC) of the Argentine Republic (AR-L1266): Improve the reliability, timeliness, and relevance of the statistics produced by INDEC to contribute to the improvement of public policies, private decision making, and full exercise of the right to public information by citizens.