Grievances Portal

Our mission is to improve lives in Latin America and the Caribbean with integrity and sustainability. Therefore, all our activities follow the highest environmental and social standards. If you believe that an IDB-financed project may cause environmental or social damage, you have three channels to file a complaint:

CHANNELS FOR ENVIRONMENTAL AND SOCIAL COMPLAINTS

1. AT THE LOCAL LEVEL

You may contact the local authorities, the executing agency, or the contractor, who have their own complaint mechanisms.

2. WITH THE IDB GROUP

For public sector-related complaints, please access the IDB Complaints Form below.

If your complaint is related to an IDB Invest project (private sector), you may click on this link.

3. INDEPENDENT MECHANISM

You can also contact MICI, an accountability office independent from project teams, which facilitates dispute resolution processes to resolve the concerns raised. It also conducts independent investigations to determine whether the IDB Group has met its standards and improve Group practices.

IDB COMPLAINT FORM

Send us your environmental and/or social complaint using this Complaint Form.

To learn more about what to expect after submitting your complaint, here you will find a step-by-step guide to the IDB protocol describing the information gathering and dialogue processes to efficiently solve and address potential solutions to your concerns.

Operation Details

Country of Operation: *
Operation Number:
Operation Name:
Operation Sector: *
Executing Agency:
Does your grievance related to an IDB-financed project involve one or more of the following? (please select all that apply):

Alleged incidents of sexual and gender-based violence, including exploitation, abuse, and harassment: Alleged incidents of child or forced labor: Accidents or incidents leading to deaths, severe injuries, or life-threatening situations: Alleged incidents of unplanned or accidental significant impacts on natural resources in critical ecosystems, such as protected areas or key biodiversity areas (KBAs): Fear of retaliation or threats to health and life of project affected parties, civil society advocates or complainants:

Please tell us what happened:
What would be a fair resolution?: *

Personal Information

First Name: *
Last Name: *
Country of Residence: *
Email: *
Confirm Email: *
Affiliations: *
If required to resolve the complaint, as determined by the IDB, do you consent to disclose relevant identifying or personal information with relevant third parties, including the executing agency and other relevant government entities? *

Yes No