Our mission is to improve lives in Latin America and the Caribbean with integrity and sustainability. Therefore, all our activities follow the highest environmental and social standards. If you believe that an IDB-financed project may cause environmental or social damage, you have three channels to file a complaint:
CHANNELS FOR ENVIRONMENTAL AND SOCIAL COMPLAINTS
1. AT THE LOCAL LEVEL
You may contact the local authorities, the executing agency, or the contractor, who have their own complaint mechanisms.
3. INDEPENDENT MECHANISM
You can also contact MICI, an accountability office independent from project teams, which facilitates dispute resolution processes to resolve the concerns raised. It also conducts independent investigations to determine whether the IDB Group has met its standards and improve Group practices.
IDB COMPLAINT FORM
Send us your environmental and/or social complaint using this Complaint Form.
To learn more about what to expect after submitting your complaint, here you will find a step-by-step guide to the IDB protocol describing the information gathering and dialogue processes to efficiently solve and address potential solutions to your concerns.