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RG-T2995 : Simplifying Lives (SL): The impact of the management of information technologies and citizens relationship on the quality of public service delivery and on citizen satisfaction

Project Status: Implementation

Extend the SV initiative to gain a better understanding of the factors that affect citizen satisfaction in LAC countries, and in particular the impact of digital solutions. Lessons learned from previous pilot project will be added to the SV methodology and a new measurement will be performed.

Project Detail

Project Number
RG-T2995
Project Country
Regional
Project Sector
REFORM / MODERNIZATION OF THE STATE
Project Subsector
REFORM / MODERNIZATION OF THE STATE-E-GOVERNMENT
Project Type
Technical Cooperation
Environmental and social impact category
C
Project Status
Implementation

Project Information

Total Cost
USD 362,000
Country counterpart financing
USD 0
Fund
Ordinary Capital

Implementation

Title
Type
Project Number
Date Published
BEO Procurement
RG-T2995
October 29, 2018
BEO Procurement
RG-T2995
January 19, 2018
BEO Procurement
RG-T2995
January 19, 2018