MICI trained 200 members from IADB Group on its conflict resolution process

On September 5 and 7, the MICI organized 4 webex video sessions to promote better understanding amongst IADB Group staff members of its dispute resolution process, the Consultation Phase. The sessions were presented in the 4 official IDB languages and acted as a follow-up to the introductory seminar presented earlier this year. The objective of the sessions is to inform about the accountability function of the IDB Group and its complaint management processes. Close to 200 IDB staff members participated in these sessions.