
MICI: We work with you to make development better
We are the independent accountability office of the IDB Group. We manage complaints about possible environmental and social harm arising from Group-financed projects.
We are the independent accountability office of the IDB Group. We manage complaints about possible environmental and social harm arising from Group-financed projects.
What happens once a complaint has been filed with MICI?
All complaints are managed through a process governed by the MICI-IDB and MICI-IDB Invest policies, which define our scope of action and our processes to ensure objective, transparent, effective, and impartial management for all parties. This process consists of four stages:
The complainants are notified of each stage of the process and it is disclosed in the Public Registry, an online archive containing all complaints received (also called “requests”) and the public documents related to each case.
Duration: 5 business days
>> Next stage >> If the complaint includes all the required information and is within MICI’s scope of action, the request is registered, and the eligibility stage begins. If the complaint is not registered, its management is concluded.
Duration: Up to 42 business days
>> Next stage >> If the complaint is eligible, the Consultation Phase or Compliance Review Phase process will be initiated, depending on what the complainants have requested. If the complaint is not eligible, the process will be closed.
Duration: up to 12 months (to reach agreements) and up to 5 years (monitoring).
This phase has three substages:
ℹ More information:
>> Next stage >> If no agreement is reached and the complainants have requested both phases, the case is transferred to the Compliance Review Phase. If the agreement is satisfactorily implemented, or the complainants only requested the Consultation Phase, the case is closed.
Duration: up to 12 months (investigation) and up to 5 years (monitoring).
This phase has three substages:
ℹ Examples of cases managed by the phase: