If you live in the U.S. or Puerto Rico and Cigna Healthcare is your vision benefits plan administrator.

To reach Cigna Healthcare, please use the following resources: 

• my.cigna.com
• Phone Number: +1 800-IDB-3637 (+1 800-432-3637)
• For claims from outside the U.S. and Puerto Rico, Guarantee of Payment (GOP) requests and escalations: IADB@cigna.com

Please use the IADB@cigna.com e-mail in these situations only: 

• Processing of services received while outside of the U.S.: You may submit your claim forms, paid receipts and provider invoices (including diagnosis information) for services received to IADB@cigna.com. Cigna will review this information to ensure there is no delay in processing your reimbursement and will provide you with clear expectations on when your claims should be processed. You can also use the self-service options through my.cigna.com to submit claims for out-of-network services within the U.S.  
• Guarantee of Payment: If a Guarantee of Payment is needed for an elective service to be performed at a hospital outside of the U.S., please send an e-mail to IADB@cigna.com at least two weeks in advance to process the request. Call +1 800-432-3637 if the request is for an emergency situation. Click here for more information on GOPs. 
• Escalations: To escalate concerns IADB@cigna.com or foreign or out-of-network claims and unresolved issues not addressed by regular Cigna customer service channels (e.g., discussion with a customer service representative or my.cigna.com chat feature), email IADB@cigna.com. 

Important consideration: For routine, non-escalated requests, such as ID card requests, EOB explanations, or status of a submitted claim, please contact Cigna's customer service team via phone at 1-800-432-3637 or use the chat feature within my.cigna.com (app or website). Members using IADB@cigna.com for these routine purposes will be reminded to reach out to Cigna’s customer service team or use the chat feature instead.  

MyCigna Mobile App
Download this app on your phone or tablet for easy access to services

The myCigna mobile app allows you to:

• Submit Claims and follow its status
• See what is covered under your plan
• Locate health providers near you or schedule a virtual doctor visit
• Access your ID Card

Install: Apple iOS / Google Android

If you live outside the U.S. or Puerto Rico and Cigna Global is your administrator

Cigna Global

• www.cignahealthbenefits.com
• iadb.global@cigna.com
• Phone Number
  • Global phone: 323 293 1859 or x005577 from Microsoft Teams
  • U.S. toll-free phone: +1 800 297 9983

Cigna Health Benefits mobile app
Download this app on your phone or tablet for easy access to services

The Cigna Health Benefits mobile app allows you to:

• Submit claims and track claim status
• Access details on your benefits
• View and print temporary ID cards or request a replacement
• Find in-network providers and check their payment arrangement with Cigna Global

Install: Apple iOS / Google Android

Cigna Wellbeing mobile app

The Cigna Wellbeing mobile app allows you to:

• Allows you to do video consultations with a doctor via Global Telehealth
• Access tutorials for a healthy lifestyle and healthy recipes

Install: Apple iOS / Google Android

Please explore the myCigna mobile app from Cigna Healthcare, Cigna Global website or app, or read these documents:

• Table of Covered Vision Services
• Definition of Covered Vision Services

If you live in the U.S. or Puerto Rico and Cigna Healthcare is your administrator

• For U.S. providers, please explore the myCigna App or my.cigna.com
• Outside the U.S., all providers are considered in-network for International Plan members. To receive vision care, you will be required to pay for the services received and then file a claim for reimbursement. Please request an itemized bill or detailed receipt from the provider before you file a claim.

If you live outside the U.S. or Puerto Rico and Cigna Global is your administrator
To receive vision care, you will be required to pay for the services received and then file a claim for reimbursement. Please request an itemized bill or detailed receipt from the provider before you file a claim.

If you live in the U.S. or Puerto Rico and Cigna Healthcare is your administrator

If you go out-of-network in the U.S. or Puerto Rico or receive vision services outside the U.S. or Puerto Rico for which you had to pay out-of-pocket, there are two ways to submit your reimbursement claims to Cigna Healthcare: by e-mail or through postal mail. This is the Vision Claim Form. In-network claims are automatically sent by the provider. 

To help the claim and reimbursement process go smoothly:

• When you pay for your procedure at a U.S. provider, always be sure ask for a “Superbill” as your receipt for payment. This document typically contains the detailed provider information necessary for Cigna Healthcare to process your claim. When a “Superbill” is not available (providers outside the U.S. may not use this type of invoice document), be sure to get an invoice/receipt that shows the details listed below. 
• For e-mail submissions, you must submit scanned copies of any supporting documentation with your claim form. For postal mail submissions, you must submit paper copies of any supporting documentation with your claim form.
• Be sure to keep copies of your itemized bills, detailed receipts, and other claim-supporting documents in case they are needed for verification purposes.
• Include your member ID number on each document submitted with your claim.
• Check to make sure that the documentation from your provider includes all of the following information, or include it yourself when completing the claim process via e-mail; or when completing a paper claim to mail.
• For vision services in the U.S. or Puerto Rico, you must include:
  • The primary member name, including Cigna ID number
  • Please be sure the detailed invoice/receipt you are submitting includes:
    • Date of service (mm/dd/yyyy)
    • Name of service utilizer
    • Itemized amounts for each service provided (exam, frame, lenses, contacts, etc.)
    • Health care professional name/credentials
    • Health care professional address
  • Proof of payment (e.g., credit card or other receipt) if the invoice from the provider does not show “amount paid” with a zero balance
• For vision services outside of the U.S. or Puerto Rico, you must include:
  • Cigna Healthcare recommends that claims for outside the U.S. and Puerto Rico to be emailed to iadb@cigna.com with the information noted below:
  • The primary member name, including Cigna ID number
  • Please be sure the detailed invoice/receipt you are submitting includes:
    • Date of service (mm/dd/yyyy)
    • Name of service utilizer
    • Itemized amounts for each service provided (exam, frame, lenses, contacts, etc.)
    • Health care professional name/credentials
    • Health care professional address
  • Proof of payment (e.g., credit card or other receipt) if the invoice from the provider does not show “amount paid” with a zero balance

How to Submit a Claim through the Dedicated E-Mail: iadb@cigna.com

You need to attach to the e-mail:
•    A legible copy of the invoice from the provider
•    A copy of your proof of payment
•    Completed Claim Form  

PLEASE NOTE: Hard-copy sample claim forms were sent with the Cigna Healthcare welcome package. You may photocopy this form and complete by hand, or on myCigna under the Forms Center, you may click on “Mail or Fax a PDF Claim Form” to open a fillable PDF claim form that you can complete and save to attach to your e-mail. 

How to Submit a Claim through Postal Mail

You need to include with the e-mail:
•    A legible copy of the invoice from the provider
•    A copy of your proof of payment
•    Completed Claim Form  

Mail your claim and supporting documentation to:

•    P.O. Box 385018, Birmingham, AL 35238-5018

If you live outside the U.S. or Puerto Rico and Cigna Global is your administrator

You can submit a claim for services you paid out of pocket through the Cigna Health Benefits website or mobile app or by postal mail. Claims cannot be filed via email. This is the claim form. Cigna Global uses the same form for all types of claims.

To help the claim and reimbursement process go smoothly:

• Make sure to provide all necessary supporting documents, including original, scanned, or photographed itemized bills or detailed receipts, certificates, medical reports, and prescriptions as applicable
• Keep copies of your itemized bills, detailed receipts, and other claim-supporting documents in case they are needed for verification purposes
• Include your member ID number on each document submitted with your claim form
• Provide complete details on the description of the service and the reason for the visit
• Indicate the country and currency you would like to be reimbursed in. You may elect to be reimbursed in U.S. dollars or the currency of the country where you currently reside. No other options will be approved for IDB Group members. You can select your currency choices in your Cigna Health Benefits profile, so you do not have to enter this information with each claim.

How to Submit a Claim through the Cigna Global Website

1. Log in to the Cigna Health Benefits website (www.cignahealthbenefits.com)
2. Click “Claims” in the menu bar
3. Click the “Submit a claim” button
4. Select the member who received care in the drop-down menu and identify whether that member is covered by other insurance and whether the claim is related to an accident
5. Click the “Next Step” button
6. Add the invoice date, amount, type of care, and country in which care was given
7. Click the “Next Step” button
8. Use the “Choose files” button to add your claim documents (make sure you also add any supporting documents, such as prescription, proof of payment, etc., if required)
9. When you are finished adding documents, click “Save this invoice”
10. On the next screen, review the summary of your claim information to ensure it is correct and then click “Submit claim”

Visit the following documents for more information:

• How to File a Claim online
• Example of an EOB