PRESCRIPTION DRUGS
PRESCRIPTION DRUGS

If you live in the U.S. or Puerto Rico and Express Scripts is your administrator
For prescriptions filled in the U.S. and Puerto Rico, retail and mail-order prescriptions are available, and most major pharmacy chains are in-network. All prescription drug purchases, whether at pharmacies or for home-delivery, must be made through Express Scripts (ESI), and not Cigna Healthcare.

For prescriptions filled outside the U.S. and Puerto Rico: You may obtain prescription medications at any pharmacy, but you must pay the full cost of the prescription drug and then file a claim for reimbursement with Cigna Healthcare. (In this case, you do not file a claim with Express Scripts.) You will be reimbursed for the cost of the prescription minus the $5.00 co-pay for up to a 30-day supply that applies outside the U.S. and Puerto Rico. If you are submitting a claim for a prescription drug, it must correspond with a doctor’s office visit during which your medication was prescribed.

Use the Cigna Healthcare medical claim form. Please make sure to include:

  • The primary member name, including Cigna ID number
  • Please be sure the detailed invoice/receipt you are submitting includes:
    • Date of service (mm/dd/yyyy) 
    • Patient name
    • Description/Name of each medication
    • Charge amount for each medication
  • Proof of payment (e.g., credit card or other receipt) if the invoice from the provider does not show “amount paid” with a zero balance

See the Medical Section above for your options to submit a medical claim form.

Express Scripts Contact and Apps (U.S.)

Express Scripts

Express Scripts Mobile Apps

PLAN COVERAGE SUMMARY (U.S.)

Please explore the Express Scripts Mobile App or read these PDFs:

PHARMACY NETWORK (U.S.)

Most major pharmacy chains in the U.S. are in-network. Go to www.express-scripts.com or check the Express Scripts Mobile App.

ID CARD REPLACEMENT (U.S.)

Please explore the Express Scripts Mobile App or www.express-scripts.com

TIPS FOR USING THE PLAN (U.S.)
  • If available and approved by your doctor, select generic over brand name drugs in the U.S. 
OTHER HELPFUL DOCUMENTS (U.S.)
***OUTSIDE THE U.S. AND PUERTO RICO***

If you live outside the U.S. or Puerto Rico and Cigna Global is your administrator

When you purchase a prescription drug  outside the US and Puerto Rico, pay for it, and submit a claim for reimbursement with Cigna Global. Claims must include a copy of the valid prescription and the receipt for your purchase with each refill.

Inside the U.S. and Puerto Rico: Use the Cigna Health Benefits website or mobile app to find an in-network pharmacy. Most pharmacies in the U.S. and Puerto Rico are in the Cigna Global network. Present your Cigna Global ID card and a valid prescription at the pharmacy to receive your medication.

Plan Administrator

Cigna Global

Phone Number:
Global phone: 323 293 1859

U.S. toll-free phone: +1 800 297 9983

Cigna Health Benefits mobile app
Download this app on your phone or tablet for easy access to services

The Cigna Health Benefits mobile app allows you to:

  • Submit claims and track claim status
  • Access details on your benefits
  • View and print temporary ID cards or request a replacement
  • Find in-network providers and check their payment arrangement with Cigna Global
  • Install: Apple iOS / Google Android

Cigna Wellbeing mobile app

The Cigna Health Benefits mobile app allows you to:

  • Doing video consultations with a doctor via Global Telehealth
  • Access tutorials for a healthy lifestyle and healthy recipes
  • Install: Apple iOS / Google Android

Plan Coverage Summary
Outside the US and Puerto Rico, all prescriptions are retail and require a $5 co-pay for up to 30-day supply regardless of the pharmacy you choose.

Pharmacy Network
Outside the US and Puerto Rico, all providers are considered in-network for International Plan members.

ID Card Replacement
Please visit the Cigna Global website or Cigna Health Benefits app to request a new card, print a physical card or obtain a digital one.