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www.obsolete.gov
Can public services adapt to the Internet revolution?

Just don't call it downsizing
Uruguay chooses consensus and persuasion as the way to streamline bureaucracies and improve the quality of public services

From paper pusher to business owner
To cut costs and improve services, Uruguay turns bureaucrats into entrepreneurs

May the best bureaucrat win!
Chile has reined in spending and corruption; now, it wants to reward quality and efficiency

Simplify, simplify, simplify, and then buy the computers
How Chile's tax service learned to do more with less, while becoming a paragon of efficiency and convenience

All about attitude
Chile's Civil Registry became a star by asking employees to define what they value most

The carrot vs.the stick
The difficult art of motivating civil servants on a restricted budget

Wanted: tough bosses
Public institutions cannot improve without first-class management