Norma is the Chief of Library Services. As such, her role is to lead the FHL team in the development and implementation of effective library services that add value to your everyday work as a Bank employee. Norma's areas of specialization are library assessment, strategic planning for libraries, service quality management and leadership for change.

Before joining the Bank, Norma was Manager of Library Services at the University of Guelph-Humber in Toronto and, before that, Multilingual Library Services Coordinator at the Provincial Library of Saskatchewan, both in Canada. Before moving to Canada, Ms. Palomino was the Main Library Director of the Universidad Torcuato Di Tella in Buenos Aires, Argentina. Norma is an Argentine citizen and holds a Bachelor of Arts degree in Philosophy (Argentina) and a Master of Science in Information Studies from the University of Texas at Austin, USA.

Aída is the Library Liaison to the Social Sector and also provides reference services. As SCL Liaison, Aída specializes in facilitating access to information on social development, particularly in the areas of health, labor markets, gender and indigenous people. Her activities include searching and spreading relevant information to Bank professionals, and guiding users through the information resources available for them.

Prior to joining the Bank, Aída worked at the Pontificia Universidad Catolica del Peru (PUCP), where she was responsible for the design and implementation of the Library Disability Services, and a teacher assistant in the Humanities Department. She has also been in charge of the Documentation Center at the Grupo de Analisis para el Desarrollo (GRADE).

Aída is Peruvian and has a Bachelors degree in Librarianship at the PUCP, where she also concluded her studies towards a Master's degree in Sociology.

Alyson leads the reference team for the Felipe Herrera Library. Her activities include providing reference services and coordinating information resource training for bank staff. She is also the Library Liaison for the Sector of Institutional Growth and Social Welfare and the financial divisions within the Bank.

Before coming to the IDB, Alyson worked in Argentina as an assistant to the Head of the Women and Gender Justice Desk of CLAI; in St. Paul, MN as the Service-Learning Coordinator for Inver Hills Community College; in Madison, WI at the Center for Global Health and as an assistant to the Ibero-American Studies Librarian.

Alyson, a US citizen, has a BA in Music History and Spanish Literature and holds two Masters degrees in Library and Information Studies and Latin American, Caribbean, and Iberian studies, all from the University of Wisconsin-Madison.

Carol is responsible for ordering, receiving and processing a wide variety of print and electronic material, including databases for headquarters and country offices. She works and negotiates with library vendors and other content providers. She is also responsible for resolving accounting, budgetary and billing issues. She is the Library Liaison for the Vice presidency of Finance and her responsibilities include facilitating information access.

She joined the Country Office in Jamaica in 1993 as a Records Assistant with responsibilities for the Library. She joined the Felipe Herrera Library in 1996. Prior to working at the Bank, she was a High School teacher and also worked as a Reference Assistant at the University of the West Indies, School of Education Documentation Center.

Carol is Jamaican and holds a BA in Library Science from the University of the West Indies, as well as, a Diploma in Teaching English and Library Science from Mico University College. She is currently pursuing a Masters of Science in Library Science at Catholic University.

Ivette coordinates serials subscription for the headquarters and the country offices. She also maintains the library's printed periodical collection and is the Library Liaison to departments involved in Climate Change related topics , such as the Infrastructure & Environment Sector (INE) and the Environmental & Social Safeguards Unit (ESG). Her areas of work include environment, energy, water, agriculture, food security, urban transport and waste management.

She was the head of a newspaper documentation center before joining the country office in the Dominican Republic. After working for two years in the country office, she joined Secretariat as a Records Assistant, where she worked for two years before joining the library.

Ivette, from the Dominican Republic, has a Bachelor degree in Latin American Studies from George Mason University and is pursuing her Masters of Library and Information Science at Drexel University.

Jorge is a Cataloguer and Taxonomist Librarian. His function is to facilitate discovery and access to different information resources and collections held at the FHL. He creates and maintains bibliographic records and compiles and organizes IDB publications in various formats. He is also in responsible for the adaptation and administration of the Bank's taxonomies, controlled vocabularies and thesauri.

Jorge holds a Professional Associate and a Bachelor Degree from the Escuela Nacional de Biblioteconomía y Archivonomía in Mexico. Before joining the KNL team he worked at the Library of the Comisión Nacional para el Desarrollo de los Pueblos Indígenas, the Library and Photographic Archive of the Franz Mayer Museum, and the Asociación Mexicana de Bibliotecas Privadas (AMABPAC), all in his hometown Mexico City.

Paola's primary role is to provide support in internal operations and administrative matters. She addresses issues associated with budgetary, accounting, billing and record keeping of all transactions related to purchases. She also provides support in areas of interlibrary loans and journal inventory and maintenance.

Before joining the IDB, Paola worked as a Loan processor and Paralegal Assistant for the Thomas Law Firm and Paul A. Murphy. She was also a Senior Licensed sales Producer and agent for Allstate Insurance Company.

Paola is originally from Bolivia but has lived in US half her life; she holds a Bachelor of Science in Business Administration with a concentration in Management from Sanford Brown College.

As a System Librarian, Rodrigo works primarily in building the technological connections between library systems and the information needs of the Bank's community of users. He executes this task by designing state of the art tools that allow the user to access information seamlessly.

He focuses on redesigning and maintaining the webpage, customizing and integrating information platforms, and resolving all technical issues related to information access at FHL. Rodrigo also uses his 8 years of experience in IT support to troubleshoot Bank employees' problems in reaching information resources.

Prior to joining the IDB, he worked at Ex Libris's London Office. He previously worked for 7 years in Ex Libris Ltd in Brazil. Rodrigo is Brazilian, and has a Bachelors degree in Librarianship from the University of São Paulo, Brazil.

Sarah is the Library Liaison to the Integration and Trade Sector and assists in reference services at the Felipe Herrera Library. Her areas of knowledge include facilitating access to information on trade, investment, private sector, and industry movements. She also coordinates all of the library marketing and communication activities.

Before coming to the Bank, Sarah worked as a Client Services Analyst at Business News Americas in Chile, as a Faculty Advisor at the Global Young Leadership Conference in Washington, DC and as an English Teacher and Translator in Chile.

Sarah is pursuing a Master of Arts in Latin American Studies from the University of Chile, and has a Bachelor of Arts in International Relations and Hispanic American Studies at the University of the Pacific in Stockton, California. An American citizen, she grew up in California, New York and Texas, and spent five years in Chile and Paraguay, exploring her interest in Latin American culture and development.